TORI ADAMS
Moncks Corner,SC
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized Service Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Lead New Construction Service Technician
Fogel Services
08.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Evaluated systems according to predetermined checklist and noted issues.
Maintenance Technician
Yes! Communities
09.2021 - 08.2022
- Perform minor repairs to residential HVAC systems
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Air Conditioning Service Technician
Airmax Heating and Air
06.2020 - 04.2021
- Performed minor installation and repairs to commercial and residential HVAC systems.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Tracked and recorded parts and labor costs related to each service call.
Air Conditioning Service Technician
Berkeley Heating and Air
07.2018 - 06.2020
- Performed minor installation and repairs to commercial HVAC systems.
Air Conditioning Service Technician
CR Hipp
10.2016 - 05.2018
- Performed minor installation and repairs to commercial HVAC systems.
Maintenance Technician
Vibra Hospital
03.2015 - 10.2016
- Performed the installation and maintenance of hospital electrical fixtures, environmental control systems and plumbing equipment while maintaining appropriate DHEC and JCO documents.
Security Officer
Allied Barton Security Services
04.2014 - 03.2015
- Performed standard security services for assigned building.
Aviation Electronics Technician
US Navy
02.2013 - 02.2014
- Performed routine maintenance on US Navy aircraft TACAN, NAVCAN and radar systems.
Education
Biology Studies -
Trident Technical College
01.2021
Spanish Studies -
Trident Technical College
01.2021
Avionics Electrician Technician -
US Navy
01.2013
General Studies -
Trident Technical College
01.2011
High School Diploma -
Summerville SC
01.2010
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Flexible and Adaptable
- Problem and Issue Resolution
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- Equipment Troubleshooting
- OSHA Requirements
- Diagnostic Testing
- Professional and Courteous
- Service Reports
- Quality Assurance
- System Installation
- Equipment Inspection
- Analytical Thinking
- Time tracking
- Customer Relationship Management
- Inventory Management
- HVAC Systems
- Electrical Systems
- Document Management
- Safety Procedures Adherence
- Testing and evaluation
- Scheduling and Coordination
- Diagnostics skill
- Project Management
- Technical Support
- Work Documentation
- Equipment Demonstration
- Client Relationship Management
- Project Oversight
- Report Generation
- Residential construction
- Commercial construction experience
- Project estimation and bidding
- Component Repairs
- Safety Management
- Inventory Oversight
- Estimating abilities
Otherqualifications
- Certified in First Aid
- Certified in operation Automated External Defibrillator (AED)
- Certified in Cardiopulmonary Resuscitation (CPR)
- Certified in EPA : Universal
Timeline
Lead New Construction Service Technician
Fogel Services
08.2022 - Current
Maintenance Technician
Yes! Communities
09.2021 - 08.2022
Air Conditioning Service Technician
Airmax Heating and Air
06.2020 - 04.2021
Air Conditioning Service Technician
Berkeley Heating and Air
07.2018 - 06.2020
Air Conditioning Service Technician
CR Hipp
10.2016 - 05.2018
Maintenance Technician
Vibra Hospital
03.2015 - 10.2016
Security Officer
Allied Barton Security Services
04.2014 - 03.2015
Aviation Electronics Technician
US Navy
02.2013 - 02.2014
Biology Studies -
Trident Technical College
Spanish Studies -
Trident Technical College
Avionics Electrician Technician -
US Navy
General Studies -
Trident Technical College
High School Diploma -
Summerville SC
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