Tiki Caldwell
Moncks Corner,SC
Summary
Dynamic Human Resources Specialist with extensive experience at the United States Air Force, excelling in training development and customer relations. Successfully improved filing systems for confidential records, enhancing efficiency. Adept at HR policies and procedures, providing strategic guidance to senior leadership while fostering professional growth through comprehensive training sessions.
Overview
27
27
years of professional experience
Work History
Human Resources Specialist
United States Air Force
07.2020 - 09.2025
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
- Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
- Generated job descriptions, responsibilities, knowledge, skills and abilities necessary to perform daily functions of Air Force newly-designed web-based course management ecosystem.
- Facilitated passport Program; reviewed and processed over 5.6K passports and Visas which included support to the President of the United States first visit to Cuba in 90 years
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Human Resources Specialist
U.S. Department of State
10.2019 - 06.2020
- Respond to Tier 1 inquiries received via multiple communications channels, including phone, fax, postal mail, email, and web-based media
- Perform transactional, administrative, and performing tasks to ensure consistency and conformity of work
- Provide services related to benefits enrollment/changes, processing of initial personnel actions, leave administration, technical reviews for performance evaluation processing and other areas, retirement packages/eligibility determinations, survivor benefits, EOD processing and check out processing, security clearances, legal clearances and badges/renewals, relocation packages, telework, work schedule requests, promotion requests, OPF requests, tenure tracking, probationary period, Not to Exceed reports, award nomination processing, payroll resolutions, ad hoc reports, WAE cases
- Collaborated with cross-functional teams to address employee inquiries regarding benefits entitlements.
Human Resources Manager
United States Air Force
08.1998 - 09.2019
- Senior Advisor on 47 military personnel programs within a matrixed team. Advise a staff of 34 personnel, servicing over 90K personnel in human resources support.
- Managed the Training Record application program, monitored the Case Management System, Transaction Register and the Management Assessment Products. Performed internal placement duties, including conducting job analyses.
- Prepared necessary correspondence, documentation, reports etc. Prepared and presented briefings. Briefed high-level executives and senior leadership on manpower issues, and provided advice and guidance.
- Provided personnel information and reference materials necessary to perform their jobs. Addressed and resolved concerns and complaints.
- Prepared monthly financial reports, providing insights into cash flow and budget variances for management review.
- Collaborated with external auditors during yearly audits, ensuring compliance with regulatory standards and protocols.
- Provided support during audits by supplying requested documentation promptly and accurately.
Education
Bachelor of Science - Organizational Leadership
Columbia Southern University
Orange Beach, AL02-2025
Associate of Science - Human Resources Management
Community College of The Air Force
Montgomery, AL05-2009
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Microsoft Office Suite
- Verbal and written communication
Timeline
Human Resources Specialist
United States Air Force
07.2020 - 09.2025
Human Resources Specialist
U.S. Department of State
10.2019 - 06.2020
Human Resources Manager
United States Air Force
08.1998 - 09.2019
Bachelor of Science - Organizational Leadership
Columbia Southern University
Associate of Science - Human Resources Management
Community College of The Air Force