Joel Cortez
Houston,TX
Summary
Compassionate Psychiatric Technician with background in providing direct patient care and support in mental health settings. Experience includes updating patient records, and assisting with therapeutic activities. Strengths lie in active listening, empathy, crisis management, and maintaining professional boundaries while fostering positive relationships with patients. Past roles have led to improved patient comfort and satisfaction through diligent attention to individual needs.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Nexus Health Systems
The Woodlands, TX
02.2024 - Current
- Responded promptly to any emergency or crisis situations involving an autistic child.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to working with special needs patients.
- Assisted in developing individualized behavior plans for autistic children.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making related to kids with Prader-Willi Syndrome.
- Provided emotional support to patients and their families during difficult times.
- Observed patients during meals, leisure times, and other activities to ensure safety and well-being.
Psychiatric Technician
Harris Health System - Ben Taub General Hospital
Houston, TX
07.2021 - Current
- Assisted patients with daily living activities, such as bathing, dressing, and grooming.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Provided emotional support to patients during their recovery process.
- Assisted patients with daily living activities and encouraged independence.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Developed basic strategies to promote patient safety, wellness and independence.
Credit Balance Analyst
Loomis Armored US
Houston, TX
06.2019 - 07.2021
- Monitored and maintained compliance with internal controls and government regulations.
- Received and counted daily inventories of cash, drafts and checks.
- Verified amounts and integrity of every check or funds transfer.
- Prepared reports related to teller activities.
- Resolved problems or discrepancies concerning customers' accounts.
- Reconciled teller cash transactions accurately at the end of each shift.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
Bachelor of Science - Business Administration HR Management
Western Governors University
Salt Lake City, UT06-2025
Skills
- Human resources management
- Employee training
- Regulatory compliance
- Data analysis
- Performance evaluation
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Accomplishments
- Micro-credential - Human Resource Management Certificate
- Micro-credential - Leadership Certificate
Timeline
Certified Nursing Assistant
Nexus Health Systems
02.2024 - Current
Psychiatric Technician
Harris Health System - Ben Taub General Hospital
07.2021 - Current
Credit Balance Analyst
Loomis Armored US
06.2019 - 07.2021
Bachelor of Science - Business Administration HR Management
Western Governors University
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