Joel Ewers
Racine,WI
Summary
Experienced Manager offering 30-year track record of customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills. Highly competent in defusing high-pressure situations and delivering best possible outcomes.
Overview
15
15
years of professional experience
Work History
Optician
Eye Care Centers Of Racine And Kenosha
09.2023 - Current
- Aided patients in the selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Educated patients on the proper use, care, and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies for payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
Customer Care Supervisor - Remote
Identity Optical
07.2021 - 08.2023
- Fielded calls from 300+ accounts dealing with new glasses orders, remakes, and problem-solving.
- Provided excellent customer service and performed daily duties adhering to company policies and procedures.
- Created strategies to help maximize time on customer calls.
General Manager
Eye Contact
09.2015 - 06.2021
- Implemented programs to increase sales and profitability.
- Engaged in time management and evaluations of 15 employees.
- Manufactured patients' glasses and maintained our in-house laboratory.
General Manager
Eyemart Express
01.2011 - 10.2015
- Increased sales/profits year after year with ongoing training of sales team.
- Developed strong employee relations between lab and sales teams.
- Maximized time management between employee and patient to ensure best patient experience.
Billeting Supervisor/Technician
KBR
02.2009 - 12.2010
- Supervised 8 camps and multiple employees
- Secured Living containers for incoming Soldiers
- Performed monthly inspections of containerized houses for deficiencies.
Education
No Degree - Sales, Merchandising, And Marketing
UW Whitewater
Whitewater, WIHigh School Diploma -
St. Catherine's High School
Racine, WISkills
- Problem Solving
- Time Management
- Team Player
- Detail Oriented
- Adaptability
- Communication
- Interpersonal Skills
- Sales Proficiency
- Patient Care
- Customer Experience Improvement
- Quality Control Standards
Timeline
Optician
Eye Care Centers Of Racine And Kenosha
09.2023 - Current
Customer Care Supervisor - Remote
Identity Optical
07.2021 - 08.2023
General Manager
Eye Contact
09.2015 - 06.2021
General Manager
Eyemart Express
01.2011 - 10.2015
Billeting Supervisor/Technician
KBR
02.2009 - 12.2010
No Degree - Sales, Merchandising, And Marketing
UW Whitewater
High School Diploma -
St. Catherine's High School
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