Joel Fahndrich
Ridgefield,WA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Builder Account Manager
Great Floors
Vancouver, WA
01.2022 - 07.2022
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Builder Account Manager
Paulsons Floorcoverings
Vancouver, WA
11.2018 - 11.2021
- Managed a team of 12 people with 3 locations plus over 30 installers. Managed the design and sales process for all jobs.
- Took our book of business from zero to over $8,000,000
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
Builder Account Manager
Macadam Floor & Design
Vancouver, WA
08.2013 - 09.2018
- Managed a team of designers, service techs and installers.
- Took sales for our team from 1.5 million a year to over 10 million while overseeing the full process for over 800 houses a year.
- Met daily with construction managers for each customer to confirm quality install and a great experience for each homeowner.
- Liaised between account holders and various departments.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06.1997
Skills
- Microsoft Office
- Time Management
- Qualifying Leads
- Teamwork and Collaboration
- Cost Reviewing
Timeline
Builder Account Manager
Great Floors
01.2022 - 07.2022
Builder Account Manager
Paulsons Floorcoverings
11.2018 - 11.2021
Builder Account Manager
Macadam Floor & Design
08.2013 - 09.2018
High School Diploma -
Evergreen High School
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