Summary
Overview
Work History
Education
Skills
Timeline
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Joel Fahndrich

Ridgefield,WA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

9
9
years of professional experience

Work History

Builder Account Manager

Great Floors
Vancouver, WA
01.2022 - 07.2022
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Listened attentively to client feedback and worked with product development team to introduce new services.

Builder Account Manager

Paulsons Floorcoverings
Vancouver, WA
11.2018 - 11.2021
  • Managed a team of 12 people with 3 locations plus over 30 installers. Managed the design and sales process for all jobs.
  • Took our book of business from zero to over $8,000,000
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.


Builder Account Manager

Macadam Floor & Design
Vancouver, WA
08.2013 - 09.2018
  • Managed a team of designers, service techs and installers.
  • Took sales for our team from 1.5 million a year to over 10 million while overseeing the full process for over 800 houses a year.
  • Met daily with construction managers for each customer to confirm quality install and a great experience for each homeowner.
  • Liaised between account holders and various departments.

Education

High School Diploma -

Evergreen High School
Vancouver, WA
06.1997

Skills

  • Microsoft Office
  • Time Management
  • Qualifying Leads
  • Teamwork and Collaboration
  • Cost Reviewing

Timeline

Builder Account Manager

Great Floors
01.2022 - 07.2022

Builder Account Manager

Paulsons Floorcoverings
11.2018 - 11.2021

Builder Account Manager

Macadam Floor & Design
08.2013 - 09.2018

High School Diploma -

Evergreen High School
Joel Fahndrich