Joel Ferrer Villalba
Miami,FL
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
23
23
years of professional experience
1992
1992
years of post-secondary education
Work History
Bartender
sushi sake
miami, FL
09.2024 - Current
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
Bartender
starlight banquett hall
hialeah, FL
05.2014 - 12.2019
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
hotel Melia Benidorm,spain
Melia Hotels International
benidorm, alicante
04.2009 - 11.2013
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
waiter and bartender
cafe bar monaco
cocentaina, valencia
09.2002 - 05.2008
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Suggested additional items to customers based on their preferences and needs.
- Informed customers of daily specials in an engaging manner.
Education
Hmanos Gonez
La Habana, c habanaSkills
- Cocktail preparation
- Payment processing
- Customer engagement
- Bar setup
- Menu knowledge
- Team collaboration
- Customer satisfaction
- Conflict resolution
- Creative problem solving
- Ordering bar supplies
- Bar restocking
- Safe food handling procedures
- Able to stand [number] hours
- Handling difficult customers
- Beer and wine recommendations
- Cocktail list development
- Changing beer kegs
- Patience and tolerance
- Food preparation
- Fluency in [language]
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Bartender
sushi sake
09.2024 - Current
Bartender
starlight banquett hall
05.2014 - 12.2019
hotel Melia Benidorm,spain
Melia Hotels International
04.2009 - 11.2013
waiter and bartender
cafe bar monaco
09.2002 - 05.2008
Hmanos Gonez