Joel Garcia
Bentonville,AR
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Central Research
Lowell, Arkansas
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Walmart In-Home Delivery
Walmart
Rogers, AR
10.2021 - Current
- Conducted 200+ last mile deliveries per week, achieving a 50% higher delivery rate than expected
- Safely executed in-home deliveries for customers in an efficient, timely, and respectful manner
- Provided satisfactory customer service
- Oversaw and inspected customer orders to ensure accuracy.
Specialist Physical Security Global Security
Walmart
Bentonville, AR
03.2020 - 08.2020
- Monitored for any suspicious activity outside and inside the building
- Ensured computer systems were working accordingly and not alarming
- Made sure there were no leaks in cooling systems
- Created and maintained a safe and secure environment for our associates, guests, and other assets.
Asset Protection Customer Host
Walmart
Bentonville, AR
04.2019 - 03.2020
- Monitored and detected theft, ensuring accuracy with over 100+ receipts scanned daily
- Provided staff and customers with a safe shopping environment
- Recovered $1k+ worth of stolen goods and products
- Maintained a nice and friendly area and greeted customers.
Student Mentor
LIFE Program at NWACC
Bentonville, AR
07.2018 - 01.2019
- Recruited people for North West Arkansas Community College, guiding them through the right path to get started on receiving student aid and applying to college
- Mentored hundreds of high school seniors in the greater NWA area.
Education
BS in Supply Chain, Transportation And Logistics - Supply Chain Management Transportation And Log
Bellevue University
Bellevue, NE05.2025
Diploma -
Bentonville West High School
05.2018
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Account updating
- Call Center Operations
- Documentation
- Customer consulting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Central Research
02.2024 - Current
Walmart In-Home Delivery
Walmart
10.2021 - Current
Specialist Physical Security Global Security
Walmart
03.2020 - 08.2020
Asset Protection Customer Host
Walmart
04.2019 - 03.2020
Student Mentor
LIFE Program at NWACC
07.2018 - 01.2019
BS in Supply Chain, Transportation And Logistics - Supply Chain Management Transportation And Log
Bellevue University
Diploma -
Bentonville West High School
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