Work Type
Part TimeSeasonal WorkLocation Preference
On-SiteLocation: Goodyear, AZ
Open to relocation: No
Vivian Valadez
Goodyear,AZ
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
37
37
years of professional experience
Work History
Sales Representative
Impact Solar Energy
Avondale, Arizona
01.2026 - 07.2026
- Educated clients on solar products and benefits of renewable energy solutions, enhancing their understanding and decision-making.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques that increased client engagement and successfully led to upselling services.
- Performed regular follow-ups with prospects to close deals in a timely matter.
- Provided clients with comprehensive information on solar products and the advantages of renewable energy solutions during introduction.
- Coordinated product demonstrations to showcase solar technology and features.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Maintained accurate records of all sales and call backs.
- Set appointments for Solar Consultants.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Front Desk Assistant
Robert’s Resort Communities
El Mirage, Arizona
09.2025 - 12.2025
- Greeted residents and guests providing personalized information about resort amenities and services to enhance their experience and provided excellent customer service.
- Answered phone call injuries in professional matter and directed calls to the appropriate staff members.
- Processed all reservations and credit card payments for all activity events scheduled, ensuring accuracy and seamless transactions using computerized systems.
- Maintained accurate records of residents and guest accounts.
- Attended regular meetings with department heads to discuss policies and procedures.
- Provided administrative support to coworkers by managing additional tasks during high volume periods, contributing to team workload balance.
- Verified customer credit to establish payment method for accommodations.
Brand Ambassador
Zipfizz Corporation inside Costco Warehouse
Avondale, AZ
08.2023 - 06.2024
- Promoted a positive company image through superior customer service.
- Engaged customers through product demonstrations and interactive sampling events, increasing brand awareness and
- customer interest.
- Communicate health benefits and usage of Zipfizz items to educate customers and drive sales.
- Build strong relationships with store managers to improve product visibility.
- Adhere to safety protocols and maintained a clean and safe environment when demonstrating products.
- Bi-lingual skills.
Administrative Assistant
Southern California Edison Co.
Wildomar, California
03.1999 - 03.2014
- Coordinated schedules and meetings for executives and team members.
- Prepared correspondence and documentation for internal and external communication.
- Assisted in project management by tracking deadlines and deliverables.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained filing systems to ensure easy access to information and records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Facilitated communication between different departments within the organization.
Customer Service Support Representative
Southern California Edison Co.
San Bernardino, California
02.1989 - 03.2014
- Assisted customers with inquiries regarding energy services and billing issues.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided information on energy efficiency programs and services offered by the company.
- Trained new staff on customer service protocols and company policies effectively.
- Ensured compliance with regulatory standards in all customer interactions and support
- Performed troubleshooting steps when resolving technical issues.
- Analyzed customer feedback to identify areas for improvement in customer service processes.
- Processed payments from customers using the appropriate payment methods.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Bi-lingual
- Processed customer requests for service changes and account updates accurately.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Resolved customer issues in a timely manner, ensuring customer satisfaction.
Education
GED
Riverside, CASkills
- Excellent Customer Service and Communication Skills
- Product Knowledge
- Self Developmental Skills
- Problem Resolution and Customer Satisfaction
- Management and Organizational Skills
- Retail Merchandise expertise
- Sales Expertise
- Professional phone etiquette
- Multi-task to meet deadlines and company goals
- Experience and cross trained in various job duties
- Promotional and Event Coordinator
- Adaptability to changes to support business needs
- Flexible work schedule
- Work effectively and efficiently with peers and management
- Software proficiency
- Teamwork and collaboration
- Adherence to policy and procedures
- Possess cash and credit card payments
- Bi-lingual communication
Languages
English
Professional
Spanish
Professional
Timeline
Sales Representative
Impact Solar Energy
01.2026 - 07.2026
Front Desk Assistant
Robert’s Resort Communities
09.2025 - 12.2025
Brand Ambassador
Zipfizz Corporation inside Costco Warehouse
08.2023 - 06.2024
Administrative Assistant
Southern California Edison Co.
03.1999 - 03.2014
Customer Service Support Representative
Southern California Edison Co.
02.1989 - 03.2014
GED
Accomplishments
- Award of Excellence Award for providing Excellent and Outstanding Custmer Service