Joel Guerra
corona,CA
Summary
Driven and adaptable professional with a strong background in customer support and paperwork processing, honed at Vehicle Registration Service and Popeyes® Louisiana Kitchen. Excelled in building relationships and training teams, significantly enhancing customer satisfaction and team efficiency. Skilled in problem-solving and adaptability, ready to continue to learn a new industry and coming in with a goal-oriented mindset to achieve outstanding results.
Overview
5
5
years of professional experience
Work History
BPA Rep
Vehicle Registration Service
Corona, CA
08.2023 - Current
- Greeted customers and assist them with services needed.
- Help solve customer problems pertaining to their specific situations.
- Fill out DMV paper work as well as complete various tasks involving DMV work including going to IBC DMV and dropping off/pick up paper work bundles.
- pick up/drop off deals to and from dealers
- Post office runs
- File, Scan, Email paperwork to clients and complete a variety of other office tasks
Shift Manager
Popeyes® Louisana Kitchen
1325 Hamner Ave, Norco, Ca
08.2019 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled Lead responsibilities and task promptly and efficiently
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Corona High School
Corona, CA06.2021
Skills
Customer Support
Goal-oriented mindset
Customer Relations
Staff Training
Paperwork Processing
Industry Awareness
Teamwork and Collaboration
Problem-Solving
Relationship Building
Active Listening
Self Motivation
Adaptability
Languages
Spanish
Native or Bilingual
Timeline
BPA Rep
Vehicle Registration Service
08.2023 - Current
Shift Manager
Popeyes® Louisana Kitchen
08.2019 - 05.2024
High School Diploma -
Corona High School