Joel Gutierrez
San Mateo,CA
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
6
6
years of professional experience
Work History
Bartender
Swinging Door
San Mateo, CA
09.2022 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Head Bartender
True Food Kitchen
Palo Alto, CA
11.2018 - 03.2021
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Upsold customers from shelf to premium brands to help boost sales.
- Created signature beverages to increase revenue and patron loyalty.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Planned and coordinated special events to boost customer numbers and profits.
- Trained new bartenders on drink preparation and upselling techniques.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Carlos Club
San Carlos, CA
04.2018 - 02.2019
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
Education
GED -
Capuchino High School
San Bruno, CASkills
- Customer Service
- Maintaining a Clean Bar
- Bar Service Preparation
- Responsible Alcohol Service
- Suggestive Selling
- Outstanding Customer Service
- Alcohol Ordering
- Courteous
- Beverage Preparation
- Cash and Credit Transactions
- ABC Regulations
- Conversant in Spanish
Languages
Spanish
Professional
Timeline
Bartender
Swinging Door
09.2022 - Current
Head Bartender
True Food Kitchen
11.2018 - 03.2021
Bartender
Carlos Club
04.2018 - 02.2019
GED -
Capuchino High School
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