Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joel Hawks

Yadkinville,NC

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

33
33
years of professional experience

Work History

Network Assurance Engineer III

Verizon Wireless
Greensboro, NC
09.1995 - 11.2023
  • Maintained the Verizon Wireless network in the Greensboro, NC market. Duties included resolving Ericsson network tickets both hardware and software. Investigating customer trouble issues. Preventative maintenance routines. Generator, battery plant and power plant checks.
  • Cell site router troubleshooting. Cisco and Ciena hardware.
  • HUBS - maintained fiber HUBS within our network. OTDR testing. Cleaning and testing fiber circuits and jumpers.
  • Projects - Building and Modifying sites in the network. Carrier additions. Call, e911 testing. Antenna and radio modifications.
  • Antenna Alerts - Tracking issues with antennas and resolving
  • Noise - Finding foreign noise sources and eliminating them to provide the best customer experience.
  • RMA - Returning hardware to manufacturing for repair or replacement.
  • DAS - Distributive Antenna Systems experience. Small cell system.
  • Ericsson 5G - Integrated 5G node radios for service.
  • Ericsson Basebands - Integrated units for service.

Cellular Technician

Sprint Cellular
Greensboro, NC
03.1994 - 09.1995
  • Examined, diagnosed, and repaired mobile phones and other cellular devices.
  • Installed operating systems and applications on mobile phones and other cellular devices.
  • Troubleshot hardware and software issues with mobile phones and other cellular devices.
  • Provided technical support to customers via phone or email regarding their cellular device needs.
  • Assisted in training new Cellular Technicians in repair processes, customer service techniques, and product knowledge.
  • Developed a comprehensive understanding of the features offered by various models of mobile phones and other cellular devices.

Conveyor Mechanic

Tultex Corporation
Martinsville, VA
12.1991 - 03.1994
  • Inspected conveyor systems and identified problems or potential issues.
  • Troubleshot malfunctions in mechanical, electrical, and pneumatic components of conveyor systems.
  • Repaired defective parts such as bearings, motors, chains, sprockets, rollers, belts and other components.
  • Installed new equipment including conveyors, drives and associated components.
  • PLC Allen Bradley design and troubleshooting.
  • Ensured that all safety devices were working properly prior to operations commencing.
  • Tested newly installed equipment for proper functioning prior to use by operators.

Electronics Technician

ESC Communications
Elkin, NC
04.1991 - 12.1991
  • Installed and maintained two way radio broadcasting equipment.
  • Calibrated transmitters, receivers, antennas, and other components of two way radio systems.
  • Conducted tests to ensure quality audio signals were being transmitted.
  • Replaced defective parts in two way radio systems as necessary.
  • Pager programming and maintenance.

Education

Company Instructed Classes-Alltel Corporation - Wireless, RF, Radio, Microwave, Router Courses

Applied Technology Center
Raleigh
01.1996

Electronics Diploma - Electronics

Bolston Electronics Institute
Winston-Salem, NC
01.1990

Communications - Communications

Wilkes Community College
Wilkesboro, NC
08.1987

High School Diploma -

Forbush High School
East Bend, NC
06.1986

Skills

  • Quality Control
  • Process Development
  • Product Development
  • Process Improvement
  • Technical Reporting
  • System Troubleshooting
  • Project Management

Affiliations

  • I enjoy playing the drums. I enjoy making music with friends.
  • I enjoy fishing.
  • I enjoy spending time with my family and friends.

Timeline

Network Assurance Engineer III

Verizon Wireless
09.1995 - 11.2023

Cellular Technician

Sprint Cellular
03.1994 - 09.1995

Conveyor Mechanic

Tultex Corporation
12.1991 - 03.1994

Electronics Technician

ESC Communications
04.1991 - 12.1991

Company Instructed Classes-Alltel Corporation - Wireless, RF, Radio, Microwave, Router Courses

Applied Technology Center

Electronics Diploma - Electronics

Bolston Electronics Institute

Communications - Communications

Wilkes Community College

High School Diploma -

Forbush High School

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Joel Hawks