Joel Hernandez
Fixed Ops Director
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Parts and Service Director
Greenway Automotive
Orlando, FL
08.2015 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Marketing Intern
Frito Lay, F.L
Orlando, FL
02.2019 - 09.2019
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Contributed to mock-ups, email campaigns, and social media content.
- Helped with planning and hosting of marketing events.
- Collaborated with team members to help expand marketing channels.
Education
Associate Of Applied Business - Marketing Management And Research
Valencia College
Orlando, FL 06.2014 - 05.2016
Skills
Business planning
Business administration
Strategic planning
Sales and marketing
Financial Management
Maintenance and Repair
Bilingual
Timeline
Marketing Intern
Frito Lay, F.L
02.2019 - 09.2019
Parts and Service Director
Greenway Automotive
08.2015 - Current
Associate Of Applied Business - Marketing Management And Research
Valencia College
06.2014 - 05.2016