Joel James
Congers
Summary
Dynamic professional with a robust background in healthcare and customer service, notably at Crystal Run Healthcare. Excelled in workflow optimization and patient service, enhancing patient satisfaction through efficient appointment scheduling and insurance verification. Skilled in Microsoft Word and renowned for exceptional customer service, demonstrating a significant improvement in patient flow and satisfaction metrics.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Crystal Run Healthcare
West Nyack, NY
11.2024 - Current
- Providing a hassle-free and best healthcare service experience to the patient.
- Scheduling appointments and verifying insurance and other healthcare-related services through Websites like Epic, NextGen, Phressia, and Seimens
- Obtained proper authorization and identification to release confidential medical records.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Managed the patient check-in process, ensuring accurate data entry of personal and insurance information.
Shift Leader
Dunkin Donuts
Congers
09.2024 - 11.2024
- Assigning Duties
- Identified needs of customers promptly and efficiently.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Trained new employees on company policies, operational procedures, and customer service standards.
SOCIAL WORK TRAINEE
Dr Thungas Manaswani Hospital
Mangalore
07.2023 - 03.2024
- Psycho social assessment of Patients
- Conducting mental status examination
- Providing Psycho Education to Patients and Bystanders
- Being observant and provided unconditional Positive Regards along with compassionate communication
Social Work Trainee
Susheg Charitable Trust
Mangalore
09.2022 - 05.2023
- Activities of Daily Living Training with Dementia Patients
- Conducting Sensory Motor Stimulation Exercise
- Conducting Mind Stimulations activities for Patients
SOCIAL WORK TRAINEE
Ave Maria Palliative Care
Mangalore
01.2022 - 04.2023
- Psycho-social assessments of Patients
- Focused Group meetings with patients Family Member
- Co facilitating grief support group
- End of life Preparations assistance
Education
Masters - Social Work with Medical and Psychiatry Specializations
St Aloysius College (Autonomous)
Mangalore04.2024
Post Graduate Diploma - Human Resources Management, Labour Legislation, Organisation Behaviour, Employee Counselling
St Aloysius College (Autonomous)
Mangalore03.2024
Post Graduate Diploma - Administration and care management in Geriatrics
Marian College Kuttikkanam
03.2023
Bachelors - Social Work
Rajagiri College of Social Sciences
Ernakulam04.2022
High School -
Sacred Heart Public School
Kottayam04.2019
Skills
- Microsoft Word
- Canva for digital marketing
- AI for everything
- Check-in coordination
- Insurance verifying
- Appointment scheduling
- Medical terminology
- Workflow optimization
- Customer service
- Electronic health records
Hobbies and Interests
- Reading
- Photography
- Basket Ball
- Strategic Gaming
References
- Dr Shwetha Rasquinha, +91 94482 15481, shwetha_rasquinha@staloysius.edu.in, St Aloysius College
- Dr Nycil Romis, +91 94461 23934, nycil@rajagiri.edu, Rajagiri College of Social Science
- Jacob Alwin, +91 7306096941, alwinjacobjoy@gmail.com, Yoxaz Verse
Languages
- Hindi
- Malayalam
- Tamil
- Urdu
- English
Languages
English
Professional
Hindi
Professional
Malayalam
Professional
Tamil
Limited
Urdu
Professional
References
References available upon request.
Timeline
Patient Service Representative
Crystal Run Healthcare
11.2024 - Current
Shift Leader
Dunkin Donuts
09.2024 - 11.2024
SOCIAL WORK TRAINEE
Dr Thungas Manaswani Hospital
07.2023 - 03.2024
Social Work Trainee
Susheg Charitable Trust
09.2022 - 05.2023
SOCIAL WORK TRAINEE
Ave Maria Palliative Care
01.2022 - 04.2023
Masters - Social Work with Medical and Psychiatry Specializations
St Aloysius College (Autonomous)
Post Graduate Diploma - Human Resources Management, Labour Legislation, Organisation Behaviour, Employee Counselling
St Aloysius College (Autonomous)
Post Graduate Diploma - Administration and care management in Geriatrics
Marian College Kuttikkanam
Bachelors - Social Work
Rajagiri College of Social Sciences
High School -
Sacred Heart Public School
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