Joel Marquez
6420 Freemont Hills NW,NM
Summary
Results-driven sales associate with strong customer service and problem-solving skills. Proven ability to build lasting customer relationships and enhance loyalty through effective communication and product knowledge.
Overview
36
36
years of professional experience
Work History
Sales Associate
Integrity Firearms
Albuquerque, NM
08.2021 - 12.2024
- Assisted customers in product selection and provided detailed information on firearm specifications.
- Maintained accurate inventory levels through regular stock assessments and replenishment.
- Cultivated strong customer relationships, enhancing repeat business and customer loyalty.
- Conducted product demonstrations, showcasing features to effectively engage potential buyers.
Trainer
ADC
Albuquerque, NM
04.2019 - 11.2021
- Developed and executed comprehensive training programs to enhance employee skills and performance by new investigators who conducted background investigations for National Security Clearances for different US Government Agencies requiring Top Secret Clearance.
- Implemented feedback mechanisms to assess training effectiveness and drive continuous improvement.
- Facilitated workshops on operational best practices, promoting team collaboration and knowledge sharing with new investigators.
Resident Agent in Charge
Bureau of ATF
Albuquerque, NM
01.2014 - 12.2018
- Guided agents in their investigations into federal firearms violations, ensuring compliance with ATF regulations.
- Developed programs for new agents, enhancing operational efficiency, knowledge retention.
- Coordinated multi-agency task forces to address complex criminal activities involving firearms and explosives.
- Conducted risk assessments to identify vulnerabilities in field operations, recommending strategic improvements.
- Oversaw case management processes, ensuring timely documentation and adherence to legal standards.
- Mentored junior staff on investigative techniques and regulatory compliance, fostering a culture of continuous improvement.
Special Agent
Bureau of ATF
Las Cruces, NM
01.2010 - 12.2013
- Conducted investigations into violations of federal laws related to firearms and explosives while continuing as a part-time member of the ATF National Response Team.
- Analyzed intelligence data to identify trends and inform strategic decision-making in ongoing investigations.
- Coordinated multi-agency task forces to address complex criminal activities involving firearms trafficking along the US Mexico border.
- Mentored junior agents in enforcing the federal gun laws and the importance of state and local law enforcement relationships.
Special Agent
U.S. Bureau of Alcohol, Tobacco, Firearms and Explosives
Houston, TX
02.1991 - 12.2009
- Conducted investigations into violations of federal laws related to firearms, and explosives.
- Part-time Special Response Team member addressing high risk search and arrest warrant executions nationwide.
- Coordinated interviews for the ATF National Response Team to address complex criminal activities involving arson and explosives investigations. Prepared detailed reports on findings and recommendations for prosecution based on comprehensive evidence gathering.
- Collaborated with local, state, and federal law enforcement agencies to enhance operational effectiveness.
- Developed and implemented strategic initiatives to improve investigative processes and case management efficiency.
- Led training sessions for new agents on investigative techniques and agency protocols.
Border Patrol Agent
U.S. Department of Justice
Eagle Pass, TX
09.1988 - 02.1991
- Monitored border security and immigration compliance through surveillance and patrol activities.
- Conducted inspections of vehicles and individuals to identify potential threats or illegal activity.
- Collaborated with local law enforcement to enhance situational awareness and response strategies.
- Documented incidents and maintained accurate reports for legal and administrative purposes.
Education
Bachelor of Science - Criminal Justice
University of Texas At El Paso
El Paso, TX08-1990
Skills
- Customer service and adapting to different personalities
- Reliable and punctual
- Excellent people skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Professional Working
Timeline
Sales Associate
Integrity Firearms
08.2021 - 12.2024
Trainer
ADC
04.2019 - 11.2021
Resident Agent in Charge
Bureau of ATF
01.2014 - 12.2018
Special Agent
Bureau of ATF
01.2010 - 12.2013
Special Agent
U.S. Bureau of Alcohol, Tobacco, Firearms and Explosives
02.1991 - 12.2009
Border Patrol Agent
U.S. Department of Justice
09.1988 - 02.1991
Bachelor of Science - Criminal Justice
University of Texas At El Paso