Joel Megow
Renton,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Billy Footwear
04.2024 - 08.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Member
Taco Time NW
01.2023 - 02.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Kitting Associate
NanoString
12.2020 - 02.2022
- Enhanced inventory management with accurate record-keeping and regular audits.
- Assembled life science research kits.
- Prepare research kits for shipping.
- Shipping and receiving.
Education
Associate of Science - Cyber Security
Renton Technical College
Renton, WA06-2027
Hazen Highschool
Renton, WA06-2015
Skills
- Customer relations
- Call center experience
- Computer proficiency
- Complaint resolution
- Product knowledge
- Appointment scheduling
- Customer education
- Product sales
Timeline
Customer Service Representative
Billy Footwear
04.2024 - 08.2025
Crew Member
Taco Time NW
01.2023 - 02.2024
Kitting Associate
NanoString
12.2020 - 02.2022
Associate of Science - Cyber Security
Renton Technical College
Hazen Highschool
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