Joel Muffett
Overview
7
7
years of professional experience
1
1
Certification
Work History
Internal Wholesaler
Jackson National Life Distributors
07.2023 - Current
- Generated leads and cultivated relationships with financial advisors by using advanced interpersonal skills and emotional intelligence, resulting in exceeding first quarter sales goals by 18%.
- Effectively managed a sales territory, consistently meeting or exceeding established goals and targets.
- Earned Internal Wholesaler of the quarter (Q1 2024) by excelling in the role and leading the team in numerous categories.
Human Resources Manager
Jackson National Life Insurance Company
09.2022 - 06.2023
- Spearheaded a leadership development program that provided career guidance, skill coaching, and emotional intelligence training through collaboration, project management, and training skills to 20 member cohorts.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for teams ranging from 80 -100 employees.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Operations Manager
Jackson National Life Insurance Company
04.2019 - 09.2022
- Achieved higher employee retention rates by fostering positive work environments and providing opportunities for professional growth, resulting in more than 50 employees being promoted.
- Spearheaded process improvements through the use of data analysis and advanced excel skills, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Operations Command Center Controller
Jackson National Life Insurance Company
03.2017 - 04.2019
- Achieved operational goals in a high pressure, fast paced environment through the use of interpersonal skills, data mining, analysis, and teamwork.
- Maximized the efficiency and effectiveness of operations through the facilitation of daily leadership meetings, ensuring all departments were aligned in their goals, strategy, and execution.
- Implemented a team development program in coordination with HR that improved the culture and collaboration throughout the entire team.
Education
Bachelor of Science - Business Administration
Ferris State University
Big Rapids, MI05.2018
Certification
Series 6 (Investment Company Products/Variable Contracts Representative)
Series 63 (Uniform Securities Agent State Law)
Timeline
Internal Wholesaler
Jackson National Life Distributors
07.2023 - Current
Human Resources Manager
Jackson National Life Insurance Company
09.2022 - 06.2023
Operations Manager
Jackson National Life Insurance Company
04.2019 - 09.2022
Operations Command Center Controller
Jackson National Life Insurance Company
03.2017 - 04.2019
Bachelor of Science - Business Administration
Ferris State University
Series 6 (Investment Company Products/Variable Contracts Representative)
Series 63 (Uniform Securities Agent State Law)