Joel Munoz
Madera,CA
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Guard
Zak Security One
Madera, CA, US
08.2023 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Team Member
Smart & Final
Northridge, CA, US
07.2021 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Monitored and verified merchandise for proper prices and labels.
Dairy & Deli Team Leader
Smart & Final
Glendale, CA, US
10.2020 - 07.2021
- Improved customer satisfaction by providing exceptional service, product knowledge, and attention to detail.
- Spearheaded innovative marketing promotions/campaigns to drive foot traffic into the deli department while simultaneously increasing overall brand awareness within targeted consumer segments.
- Managed daily operations of the deli department, including staff scheduling, ordering supplies, maintaining equipment, and ensuring quality control measures were met.
- Reduced waste and improved cost control by monitoring expiration dates, rotating stock, and adjusting inventory levels as needed.
- Maintained accurate records of inventory purchases/sales transactions using relevant software systems; subsequently analyzed data patterns for potential growth opportunities or areas requiring improvement adjustments.
- Boosted sales by creating visually appealing displays that showcased the quality and variety of deli products available.
- Collaborated with store management to optimize product selection, leading to higher sales and customer satisfaction ratings.
- Ensured a clean, safe environment through consistent adherence to sanitation guidelines and health department regulations.
- Demonstrated exceptional leadership skills by coaching/mentoring junior team members on various aspects of the deli business — from product knowledge/customer service techniques to operational best practices/regulatory compliance measures.
Produce Team Leader
Smart & Final
Fresno, CA, US
05.2019 - 01.2020
- Orchestrated multi-departmental actions for optimal event execution.
- Maintained exceptional quality in department offerings while controlling expenses.
- Elevated customer happiness by promptly resolving inquiries with professionalism.
- Conducted regular inspections to maintain food safety standards.
- Implemented creative visual displays boosting customer engagement.
- Enhanced customer loyalty and encouraged repeat business.
- Conducted comprehensive training sessions on department procedures.
- Secured reliable supply chain by fostering strong relationships with vendors.
- Exceeded customer's expectations with proactive support.
Produce Team Leader
Smart & Final
Westlake Village, CA, US
02.2017 - 05.2019
- Manage daily operations in produce department
- Oversaw Ordering , Price Changes , Monthly Inventory Count , merchandise sales & losses
- Maintain A Fresh & Well stock department for our customer
- Expanded our product variety to boost sales
- Established & Cater Relationship whit Business Customers
- Train & Coach Team Member on proper stocking , presentation ,Sanitation, company policy's , loss management and daily work procedures
- Attended all customer needs
- Solving every customers need or situation whit a positive attitude
- Work whit Store Management,District Manager , Corporate loss management to achieve company goals and mission
Journeyman Installer
Tile & Marble Terrazzo SO CAL Local 18
El Monte, CA, US
03.2009 - 01.2016
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Education
Graduate - Retail Management
Cerritos college
High school diploma -
Sylmar Senior High School
Sylmar, CASkills
- Fundamental Computer Proficiency
- CPR Certification Holder
- Team Leadership
- Proficient Bilingual Communicator
- Comprehensive Report Composition
- Client Support
- Public Relations
- Proficient in Behavior Management Techniques
- Inventory Loss Mitigation
- CCTV Monitoring
- Effective Organizational Skills
- Strong Verbal Skills
- Emergency First Aid
- Event Safety Management
- Surveillance Operations
Certification
- Guard Card, Present
- OC Certification, Present
- Basic Life Support Certification (BLS)
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
- Perishable of the Year, 04/01/18, Best store sales & loss control. Team leadership & company core values.
Assessments
- Work style: Reliability, Proficient, 01/01/23, Tendency to be reliable, dependable, and act with integrity at work.
- Security guard skills, Proficient, 04/01/23, Assessing risks, enforcing security standards, and handling complaints.
- Management & leadership skills: Impact & influence, Completed, 05/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives.
- Basic maintenance and repair, Proficient, 01/01/23, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Timeline
Security Guard
Zak Security One
08.2023 - Current
Team Member
Smart & Final
07.2021 - 07.2023
Dairy & Deli Team Leader
Smart & Final
10.2020 - 07.2021
Produce Team Leader
Smart & Final
05.2019 - 01.2020
Produce Team Leader
Smart & Final
02.2017 - 05.2019
Journeyman Installer
Tile & Marble Terrazzo SO CAL Local 18
03.2009 - 01.2016
Graduate - Retail Management
Cerritos college
High school diploma -
Sylmar Senior High School