JOEL NAKATANI
Redding,CA
Summary
Experienced pharmaceutical sales professional and Certified Pharmacy Technician (CPhT) with over 10 years in pharmacy operations, specializing in clinical education, patient care, and medication management. Working at Syneos Health, partnered with Eli Lilly, to deliver clinical education on diabetes, obesity, and cardiometabolic therapies to healthcare providers (HCPs). Skilled in developing trust-based relationships and providing evidence-based support to help optimize patient care. Passionate about leveraging clinical expertise and sales acumen to improve patient outcomes through impactful provider education.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Diabetes Sales Representative
Syneos Health
05.2025 - Current
- Collaborated with territory partners to execute account strategy and achieve 104.42% of Q3 prescription volume goal, driving 32,746 total prescriptions against a target of 31,346
- Exceeded monthly prescription goals for three consecutive months: July (105.45%), August (103.3%), September (104.59%)
- Deliver clinical and disease state education on Jardiance and Zepbound in diabetes, obesity, and cardiometabolic disease
- Conduct in-person sales calls and educational discussions with physicians, nurse practitioners, physician assistants, and office staff
- Build and maintain strong, trust-based relationships with healthcare providers through consistent, value-driven engagement
- Plan and execute territory strategy to ensure consistent coverage and account follow-up
- Document customer interactions and activity in CRM systems (Veeva/Salesforce) to ensure compliant execution
- Collaborate with internal partners and cross-functional field teams to ensure aligned messaging and coordinated account strategy
- Support and facilitate peer-to-peer programs to enable provider-to-provider clinical discussions
- Partnered with Eli Lilly
Pharmacy Representative
Costco Pharmacy
01.2013 - 01.2025
- Supported therapy optimization by notifying patients or pharmacists when further consultation was needed to improve treatment outcomes
- Trained pharmacy staff on workflow efficiency, patient safety standards, and operational procedures
- Conducted audits to ensure compliance with regulations, company policies, and quality standards
- Served as liaison between patients, healthcare provider offices, and insurance companies to resolve coverage and authorization issues
- Handled department IT and system issues to ensure uninterrupted pharmacy operations
- Built strong working relationships with patients, providers, pharmacists, and insurers in a high-volume, fast-paced environment
Education
Bachelor of Science - Business Administration
California State University, Chico
Chico, CA01.2011
Associate degree - University Studies
Shasta College
Redding, CA01.2008
Skills
- Pharmaceutical Sales
- Diabetes
- Obesity
- Cardiometabolic Disease States
- Clinical & Disease State Education
- Territory Management & Planning
- HCP Relationship Building
- Peer-to-Peer Program Support
- CRM Documentation (Veeva / Salesforce)
- Compliance & Regulatory Standards
- Cross-Functional Collaboration
- Pharmacy Operations
Certification
National Certified Pharmacy Technician (CPhT), 2024-01-01
Timeline
Diabetes Sales Representative
Syneos Health
05.2025 - Current
Pharmacy Representative
Costco Pharmacy
01.2013 - 01.2025
Bachelor of Science - Business Administration
California State University, Chico
Associate degree - University Studies
Shasta College