JOEL NIDAY
Des Moines
Summary
Professional, hardworking, and dedicated individual that has extensive knowledge in sales, retail, mortgage, and management. Exceptional customer service skills that has a passion for exceeding sales and business goals.
Overview
18
18
years of professional experience
Work History
Route Sales Representative
SRP Companies
Des Moines, IA
05.2022 - 05.2026
- Managed inventory levels to ensure optimal stock availability during route deliveries.
- Built strong relationships with clients through regular communication and personalized service.
- Analyzed sales trends to identify opportunities for upselling products during client visits.
- Displayed products properly at customer sites and according to company specifications and policies.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
Assistant Manager
Pilot Travel Center
Brooklyn, IA
11.2019 - 09.2021
- Identified and maximized sales opportunities, and increased customer retention rates.
- Worked to ensure a positive and hassle-free customer experience.
- Settled any customer disputes in a professional and pleasant manner.
- Trained and mentored new staff, enhancing team performance and service delivery.
Sales Specialist
Homemakers
Urbandale, IA
03.2016 - 10.2018
- Described use and operation of merchandise to customers
- Shared product knowledge while providing personal recommendations
- Placed special merchandise orders
Mortgage Servicing Specialist
Wells Fargo
West Des Moines, IA
01.2015 - 10.2015
- Provided accurate and appropriate information in response to inquiries
- Informed customers about sales and promotions in a friendly and engaging manner
- Addressed variety of issues in regards to customers mortgage inquiries
Assistant Manager
Walgreens
Des Moines, IA
07.2008 - 08.2014
- Identified and maximized sales opportunities, and increased customer retention rates.
- Maintained up-to-date knowledge of all retail promotions.
Education
Bachelor of Science - Psychology, Criminal Justice
Columbia College
Columbia, MOSkills
- Motivated Attitude
- Innovative Problem Solving
- Excellent Customer Service Skills
- Interpersonal Communication Skills
- Project Management Skills
- Customer/Personal Service
Timeline
Route Sales Representative
SRP Companies
05.2022 - 05.2026
Assistant Manager
Pilot Travel Center
11.2019 - 09.2021
Sales Specialist
Homemakers
03.2016 - 10.2018
Mortgage Servicing Specialist
Wells Fargo
01.2015 - 10.2015
Assistant Manager
Walgreens
07.2008 - 08.2014
Bachelor of Science - Psychology, Criminal Justice
Columbia College