Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Joel Ochoa-Diaz

Manassas,Virginia

Overview

4
4
years of professional experience

Work History

Receptionist

Joyce Koons Honda Buick GMC
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Cashier Team Lead

The Home Depot Inc
05.2021 - 05.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Server

Sonics Drive In
11.2020 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Skate Guard

Skate N Fun Zone
04.2020 - 10.2020
  • Maintained superior customer service skills when relaying rink policies and procedures to customers.
  • Managed large crowds effectively during busy periods, utilizing strong communication and teamwork skills to maintain a safe environment for all guests.
  • Served as a helpful resource for patrons seeking information on additional programs or offerings at the facility, promoting awareness of available services and generating increased interest in related activities.
  • Assisted in shutdown of skating rink and managed set up for next day use.
  • Inspected skating rink for hazardous conditions and informed supervisor of surface problems.

Education

High School Diploma -

Stonewall Jackson High School
06.2022

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Joyce Koons Honda Buick GMC
05.2023 - Current

Cashier Team Lead

The Home Depot Inc
05.2021 - 05.2023

Server

Sonics Drive In
11.2020 - 05.2021

Skate Guard

Skate N Fun Zone
04.2020 - 10.2020

High School Diploma -

Stonewall Jackson High School

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Joel Ochoa-Diaz