Joel Oliva
Independence,MO
Summary
Dynamic manager with over 8 years in retail and banking, specializing in fostering team growth and enhancing customer experiences. Proven ability to implement motivation techniques and strategic sales initiatives that drive operational efficiency and exceed performance metrics.
Experienced with team leadership, strategic planning, and operational efficiency. Utilizes strong problem-solving skills to address challenges and drive success. Track record of fostering collaborative environments and achieving organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager in Charge
MAVS G LLC (Golden Corral)
Independence, MO
11.2022 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff on company policies and customer service excellence.
- Coordinated scheduling to maintain adequate staffing during peak hours and special events.
- Analyzed sales data to identify trends and adjust merchandising accordingly for better results.
- Enhanced team communication through regular meetings, fostering a collaborative work environment.
- Resolved customer complaints promptly, improving overall guest experience and loyalty initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Branch Manager
Banco Atlántida
El Salvador
04.2015 - 09.2018
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Developed and implemented strategic sales initiatives to enhance customer engagement and retention.
- Mentored team members, fostering professional growth and improving service delivery standards.
- Analyzed performance metrics to identify trends and drive operational efficiency within the branch.
- Cultivated relationships with key clients, resulting in increased business opportunities and referrals.
- Oversaw risk management processes, maintaining high standards of security and fraud prevention measures.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Branch Manager
Caja De Credito De Sonsonate
El Salvador
12.2014 - 03.2016
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Conducted training sessions for staff on credit assessment procedures and best practices
- Reviewed and approved high-value loans, ensuring alignment with financial guidelines
- Handled cash management responsibilities, including balancing registers at shift end.
- Implemented strategies to reduce wait times during peak hours, improving service flow.
- Greeted customers entering store and responded promptly to customer needs.
Regional Manager
Financiera FINCA Guatemala
Guatemala
01.2013 - 03.2014
- Led regional team in executing strategic objectives and enhancing operational efficiency across multiple branches.
- Developed and implemented training programs to improve staff performance and customer service quality.
- Analyzed market trends and competitor activities to inform strategic planning and decision-making processes.
- Established performance metrics to monitor branch productivity and drive continuous improvement initiatives.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Education
Associate of Science - Business Economics
Northcentral Technical College
Wausau, WIDiploma Procredit Banker - Business Economics
Procredit Management Academy
Frankfurt, AlemaniaSkills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
Certification
ServSafe Certification
Languages
English
Professional Working
Timeline
Manager in Charge
MAVS G LLC (Golden Corral)
11.2022 - Current
Branch Manager
Banco Atlántida
04.2015 - 09.2018
Branch Manager
Caja De Credito De Sonsonate
12.2014 - 03.2016
Regional Manager
Financiera FINCA Guatemala
01.2013 - 03.2014
Associate of Science - Business Economics
Northcentral Technical College
Diploma Procredit Banker - Business Economics
Procredit Management Academy