Open To Work
Joel Perez
LaBelle,FL
Summary
Results-driven, customer-focused professional with proven ability to exceed goals in any environment placed in. Balances strong technical interpersonal skills with the ability to make rapid, informed decision in fast-paced settings. Adept at anticipating challenges, adapting plans, and maintaining focus on objectives-even when setback occur. Passionate about delivering exceptional service to boost customer satisfaction and loyalty. Combines solution=focused mindset, sharp attention to detail, and strong research/problem solving skills to resolve diverse concerns efficiently. Proactive communicator who keeps leadership informed while driving accountability and results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
First Bank
Fort Myers, FL
04.2022 - Current
- Resolved customer inquiries efficiently through phone, email, and in-person communication.
- Applied fraud detection and analytical thing to make real-timed decisions on suspicious account activity, reducing potential losses while maintaining compliance.
- leveraged knowledge of banking products and digital tools to rapidly recommend appropriate account solutions, improving cross-sell rates without slowing service.
- Balanced speed and accuracy while processing deposits, withdrawals, loan payments, and online banking requests under daily volumed pressure.
- Monitored customer accounts for suspicious activity according to established protocols
- Assisted Customers with online banking and services including account setup and password resets
- Trained new staff on customer service protocols and software systems to ensure operational consistency.
- Assisted customers with account management, ensuring timely updates and support for inquiries.
- Managed escalated customer issues, applying problem-solving skills to achieve satisfactory resolutions promptly.
- Promoted to elevated position in recognition of strong work ethic and exceptional customer service.
General Warehouse Assistant
Blockers
Immokalee, FL
10.2021 - 04.2022
- Operated pallet jacks and lifts to efficiently move materials throughout warehouse.
- Implemented organizational systems for storage areas, improving accessibility of materials.
- Conducted inventory audits to ensure accuracy and maintain optimal stock levels.
- Packaged and labeled products for shipment, adhering to safety protocols and quality standards.
- Collaborated with team members to streamline order fulfillment processes, enhancing workflow efficiency.
- Maintained cleanliness and organization of work environment to promote workplace safety.
- Contributed to increased productivity, effectively managing multiple tasks simultaneously.
Team Lead
Walmart
LaBelle, FL
10.2018 - 06.2021
- Led team in achieving operational goals, enhancing productivity and efficiency across departments.
- Leveraged skill assessment and task delegation to make fast staffing decisions during peak hours, optimizing coverage without sacrificing customer service.
- Applied inventory accuracy and problem-solving to resolve discrepancies in real time, keeping operations moving and reducing paperwork backlogs.
- Balanced team motivation and goal tracking to adjust strategies on the fly when targets were at risk, consistently meeting store objectives under pressure.
- Trained new staff on company policies and operational procedures.
- Coordinated scheduling and staffing to meet operation needs and customer demand.
- Promoted to leadership position in recognition of strong work ethic, and leadership recognition.
Farm Laborer
Graves Brothers Grove
Clewiston, FL
07.2018 - 10.2018
- Operated and maintained farm equipment to ensure efficient growth of newly planted trees.
- Loaded and unloaded containers of materials and products on trucks, trailers and railcars by hand or with forklift truck.
- Watered plants during growing seasons and closely monitored crops for growth progress or issues.
- Developed and maintained accurate records of crop production activities.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
Concrete Laborer-Demolition
Big T Concrete Cutting
Naples, FL
08.2017 - 07.2018
- Operated concrete saws and grinders to execute precise cuts on various surfaces.
- Assisted in setup and maintenance of job site safety protocols, ensuring compliance with regulations.
- Collaborated with team members to mix and pour concrete for structural installations.
- Trained new laborers in equipment handling and safety procedures to promote efficient workflows.
- Implemented process improvements resulting in reduced waste and enhanced operational efficiency.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
Education
High School Diploma -
Labelle Highschool
LaBelle, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data Entry
- Computer proficiency
- Complaint resolution
- Scheduling
- Team development
- Banking & Operations
- Communication & Services
- Leadership & Team
Timeline
Customer Service Representative II
First Bank
04.2022 - Current
General Warehouse Assistant
Blockers
10.2021 - 04.2022
Team Lead
Walmart
10.2018 - 06.2021
Farm Laborer
Graves Brothers Grove
07.2018 - 10.2018
Concrete Laborer-Demolition
Big T Concrete Cutting
08.2017 - 07.2018
High School Diploma -
Labelle Highschool