Joel Ramirez
San Antonio,TX
Summary
Dynamic Lead Bartender delivering superior customer service, enhancing workflow efficiency, and maintaining compliance with health standards. Proven ability to manage high volumes during peak periods, ensuring a positive guest experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Bartender
Pegasus Nightclub
San Antonio, TX
04.2022 - Current
- Implemented efficient bar workflow processes, improving service speed during peak hours.
- Maintained cleanliness and organization of bar area in compliance with health regulations and standards.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Maggiano's Little Italy
San Antonio, TX
09.2020 - 08.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed multiple tables efficiently during peak hours to maximize revenue.
- Resolved customer complaints effectively, maintaining positive restaurant reputation.
Server/ Bartender
Mimi's Cafe
San Antonio, TX
03.2015 - 10.2020
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
William Howard Taft High School
San Antonio, TXSkills
- Suggestive selling
- Inventory
- Superior customer service
Certification
TABC and Food Handler
Timeline
Lead Bartender
Pegasus Nightclub
04.2022 - Current
Bartender
Maggiano's Little Italy
09.2020 - 08.2022
Server/ Bartender
Mimi's Cafe
03.2015 - 10.2020
High School Diploma -
William Howard Taft High School