Joel Rincon
Guanatos Tacos
Canyon Country,CA
5
years of professional experience
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Work History
Server
2 Years- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness for all patrons.
- Trained new staff on operational procedures, fostering a collaborative team atmosphere.
- Oversaw daily operations during peak hours, optimizing workflow to meet high demand.
- Resolved customer complaints promptly, maintaining positive dining experiences and relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Party Host/ Event Host
2 Years- Coordinated event logistics, ensuring seamless execution of parties for diverse clientele.
- Managed guest interactions to enhance overall experience and satisfaction during events.
- Trained and supervised team members in service standards and operational procedures.
- Developed themed party packages, increasing customer engagement and repeat bookings.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
- Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances or guest requests without compromising quality or guest satisfaction.
General manager
2 Years 11 Months- Making schedule
- Cleanings
- Cooking
- Training employees
- Ensuring safety protocols
- Daily reports
Assistant manager
8 Months- Cleaning
- Cooking
- Register
- Addressing customer complaints
- Printing daily reports
- Making schedule
Shift lead
1 Year 1 Month- Managing and assisting employees with tasks during
- Training new employees
- Addressing customer complaints
- Cashier
- Cleaning
- Temperature logs
Education
- Business Management
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
High volume dining
Quality control
Customer service
Service prioritization
Languages
Spanish
Native or Bilingual
Timeline
Server
Back Alley Bowling
08.2024 - CurrentRead More
Party Host/ Event Host
Back Alley Bowling
08.2024 - CurrentRead More
General manager
Guanatos Tacos
09.2023 - CurrentRead More
Assistant manager
Panda Express
01.2023 - 09.2023Read More
Shift lead
Guanatos Tacos
11.2021 - 12.2022Read More
College of the Canyons
from Business Management
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