Joel Sheehan
Aitkin
Summary
Dedicated Banquet Captain with expertise in team management, staff training, and exceptional customer service. Proven ability to uphold quality control standards and ensure smooth event execution.
Overview
7
7
years of professional experience
Work History
Banquet Captain
Grand Casino Mille Lacs
Onamia, MN
08.2023 - Current
- Directed banquet staff to guarantee exceptional service delivery and compliance with event schedules.
- Trained new staff on operational procedures and customer service excellence.
- Implemented quality control measures to maintain high service standards during events.
Bartender
Aitkin American Legion
Aitkin, MN
02.2022 - 10.2024
- Crafted cocktails and beverages following standardized recipes to ensure consistent quality.
- Managed inventory levels, ensuring stock availability and minimizing waste through effective ordering practices.
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction and retention.
Food Truck Operator
Self
Overgaard, AZ
04.2019 - 10.2021
- Operated food truck, managing daily preparation and service of menu items.
- Developed efficient workflow processes to enhance customer service and food quality.
- Trained and mentored new staff on food safety practices and cooking techniques.
- Managed inventory levels, ensuring timely stock replenishment and waste reduction.
- Monitored compliance with health regulations, maintaining high sanitation standards.
- Coordinated special events, providing tailored catering services for diverse clientele.
Education
High School Diploma -
Paradise Valley High School
Paradise Valley, AZSkills
- Team management
- Banquet setup
- Team member development
- Staff leadership
Timeline
Banquet Captain
Grand Casino Mille Lacs
08.2023 - Current
Bartender
Aitkin American Legion
02.2022 - 10.2024
Food Truck Operator
Self
04.2019 - 10.2021
High School Diploma -
Paradise Valley High School