Joel Simpson
Store Manager
New York,NY
Summary
Store Manager leading sales, staffing, and daily execution in a high-volume café setting. Drives weekly sales of $40K–$50K, builds schedules from forecasts, and coordinates hiring and training to keep coverage aligned with demand. Strengthens results by coaching supervisors, tracking P&L trends, and acting on customer feedback to improve service.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
NYC, NY
09.2014 - 07.2026
- Guide team towards consistently reaching weekly sales above $50k with 2-4% growth utilizing proactive dialogue and encouraging feedback.
- Facilitate candidate interviews, oversee hiring process, and coordinate training schedules in alignment with company policies and procedures.
- Evaluate supervisory team to foster skill development, meet daily objectives, and facilitate effective communication
- Created various schedules to ensure employee coverage meets business needs driven by forecasts and metrics.
- Enhanced sales through exceptional customer service and strict adherence to standard practices.
- Analyzed customer feedback and developed strategies to enhance customer experience.
- Detecting discrepancies while analyzing and confirming business growth via profits, losses, and expense documentation.
Swing Manager
McDonald’s J-Mar Food Corp
Brooklyn, NY
06.2010 - 12.2013
- Provide customer service, delegate employees to duties, direct and supervise employees, enforce safety, health, and security rules.
- Performed training and evaluating personnel.
Education
Associate of Arts -
CUNY Borough of Manhattan Community College
Nyc 01.2013 - 01.2014
High School Diploma -
Boys And Girls High School
Brooklyn, NY 09.2008 - 06.2011
Skills
- Problem Solving
- Inventory Management
- Budgeting & P&L Management
Certification
NYC DOH Food Safety
Timeline
Store Manager
Starbucks Coffee Company
09.2014 - 07.2026
Associate of Arts -
CUNY Borough of Manhattan Community College
01.2013 - 01.2014
Swing Manager
McDonald’s J-Mar Food Corp
06.2010 - 12.2013
High School Diploma -
Boys And Girls High School
09.2008 - 06.2011