Joel Thomas
Natick,MA
Summary
Dedicated administrative professional with successful experience in fast-paced Post Anesthesia Care Unit.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Superior expertise in patient privacy protocols and well-versed in incoming call management and patient database updates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unit Secretary PACU
BILH
330 Brookline Avenue
07.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Facilitate Patient Flow: Streamline patient movement within the unit, coordinate admissions, and ensure supply availability.
- Patient Interaction and Support: Respond to call lights promptly, greet and guide patients, families, visitors, and staff.
- Equipment and Maintenance: Troubleshoot equipment issues, manage charges, and oversee equipment maintenance.
- Patient Valuables Program: Investigate lost belongings, maintain tracking logs, and report unresolved losses.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Provided information for patient admissions and discharges to foster timely processing.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Crew Member
Northern Management Group LLC, Dunkin Donuts
05.2019 - 08.2022
- Work collaboratively as part of a team and adapt to changing priorities in a fast-paced environment
- Worked well with teammates and accepted coaching from management team
- Provided excellent customer service by greeting customers and meeting quality expectations
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Trained new team members on procedures, customer service, and sales techniques
Education
Bachelor of Science - Computer Engineering
Umass Lowell
05.2025
High School Diploma -
Natick High School
05.2019
Skills
- Customer Service Oriented
- Efficient Coordinator
- Adaptable and Resourceful
- Organized and Detail-Oriented
- Team Player
- Effective Communicator
- Independent and Reliable
- Customer-Focused Problem Solver
- Calm and Compose
- Health and Safety compliance
Certification
CPR
Timeline
Unit Secretary PACU
BILH
07.2023 - Current
Crew Member
Northern Management Group LLC, Dunkin Donuts
05.2019 - 08.2022
Bachelor of Science - Computer Engineering
Umass Lowell
High School Diploma -
Natick High School