Joe'l Treadwell
Cincinnati
Summary
Dynamic housekeeping supervisor with a proven track record at the University of Cincinnati, enhancing guest satisfaction through meticulous cleaning standards and effective staff training. Expert in staff scheduling and customer service, I consistently improved performance and fostered a culture of excellence, resulting in increased positive feedback and repeat business.
Overview
25
25
years of professional experience
Work History
Housekeeping Supervisor
University of Cincinnati
04.2014 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Owner
JTJML Services LLC
01.2000 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Associate of Applied Science - Computerized Accounting
Southwestern College
Cincinnati, OH04-2005
Associate of Science - Computerized Information Specialist
Southwestern College
Cincinnati, OH04-2005
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Staff scheduling
- Training and mentoring
- Staff training and development
Accomplishments
- Supervised team of 8-20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Elementary
English
Full Professional
Timeline
Housekeeping Supervisor
University of Cincinnati
04.2014 - Current
Owner
JTJML Services LLC
01.2000 - Current
Associate of Applied Science - Computerized Accounting
Southwestern College
Associate of Science - Computerized Information Specialist
Southwestern College
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