Joel Williams
Tampa
Summary
Dedicated front desk agent adept at guest services and cash handling. Known for effective communication and problem-solving skills, enhancing guest experiences and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent, Executive Housekeeper
Quality Inn
Fort Walton Beach, FL
05.2025 - 02.2026
- Greeted and assisted guests with check-in and check-out processes, enhancing customer satisfaction.
- Managed reservations using property management system to streamline guest services.
- Handled guest inquiries and complaints professionally, ensuring prompt resolution and positive experiences.
- Maintained cleanliness and organization of front desk area to create welcoming environment.
- Collaborated with housekeeping staff to ensure room availability aligned with guest arrivals.
- Processed payments accurately while adhering to company protocols for financial transactions.
- Provided local information and recommendations to enhance guest stays and promote hotel amenities.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Proctor U
Fort Walton Beach, FL01-2026
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Accomplishments
Awesome reviews, Exceptional Customer service, ServSafe Certified, Executive Housekeeping with Extreme attention to detail.
Certification
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Professional Working
Timeline
Front Desk Agent, Executive Housekeeper
Quality Inn
05.2025 - 02.2026
Proctor U