Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Joel Alfredo Hernandez

Houston,TX

Summary

Restaurant Manager with 3+ years of leadership experience managing high-volume hospitality operations serving over 300 guests daily. Skilled in team leadership, inventory control, staff development, guest satisfaction, and operational efficiency. Proven ability to improve workflow, reduce errors, and lead teams in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Hongdae 33
Houston, Texas
07.2025 - Current
  • Managed daily operations for a high-volume Korean BBQ restaurant serving 200–300+ guests daily.
  • Enforced service standards and stricter staff procedures for a team of 15–25 employees, improving efficiency and reducing service mistakes by 20%.
  • Reduced service errors and improved workflow through team coordination and operational oversight during peak shifts.
  • Monitored inventory, checkout reports, and staff performance to improve operational accuracy and consistency.

Front Office Supervisor

Wyndham Hotel
Houston, Texas
09.2024 - 03.2025
  • Coordinated front of house operations and assisted 100+ guests per day with check-ins and requests.
  • Communicated with multiple departments and resolved guest concerns to reduce wait time by 15–20%.
  • Maintained a clean, organized lobby that helped improve guest flow during peak hours.
  • Provided a consistent high-quality customer service experience, improving guest satisfaction scores.
  • Built strong customer service and teamwork skills in a demanding hospitality environment

Entertainment Operator Assistant

Grill
Silao, Gto
01.2023 - 08.2024
  • Managed inventory for 150+ products, maintaining 98% stock accuracy.
  • Supported nightly operations serving 300–600 guests in a fast-paced entertainment venue.
  • Coordinated with 20+ bartenders, servers, and security staff to ensure smooth operations.
  • Reduced inventory discrepancies by 30% through routine stock audits and organization.
  • Improved backroom efficiency, reducing restocking time by 25% while maintaining operational standards.

Skills

  • Inventory management
  • Quality control
  • Service optimization
  • Performance monitoring
  • Customer service
  • Staff training
  • Team building

Certification

  • Food Manager Certification
  • TABC Certification
  • Food Handler Certification

Timeline

Restaurant Manager

Hongdae 33
07.2025 - Current

Front Office Supervisor

Wyndham Hotel
09.2024 - 03.2025

Entertainment Operator Assistant

Grill
01.2023 - 08.2024
Joel Alfredo Hernandez