Joel Eduardo Hernandez
Mesquite
Summary
Dedicated and poised Customer Service worker with 2 years of experience ensuring client satisfaction. Specialties including : Conflict de-escalation, problem solving, strong and clear communication, adaptive to changing environments, biliterate, dependable and committed.
Overview
2
2
years of professional experience
Work History
Restaurant Server
IHOP
06.2023 - 03.2025
- Maintained high standards in cleanliness and organization, ensuring a positive and welcoming dining experience for 100+ guests daily.
- Developed strong rapport with customers, utilizing active listening to anticipate needs and enhance the overall dining experience.
- Collaborated with team members to optimize service flow, assisting during peak hours to ensure timely and efficient operations.
- Assisted 100+ guests and team members in solving conflicts and problems, providing efficient solutions for a stable workflow and dining experience.
- Handled over $1k+ transactions without error for team members and guests.
- Managed the flow of products for team members and guests, providing a quick and efficient flow during peak hours.
- Used efficient multitasking to provide exceptional service for guests and team members daily.
Restaurant Hostess
IHOP
06.2023 - 03.2025
- Processed 100 transactions per shift, accurately handling $2k in cash and card payments without discrepancies.
- Fulfilled and packaged 100+ online and in-person orders daily, maintaining accuracy and contributing to customer satisfaction.
- Monitored guest flow and adjusted seating arrangements proactively, improving operational efficiency.
- Partnered with team members to manage table turnover rates, maintaining optimal dining room capacity while enhancing guest experience.
- Resolved guest concerns promptly, maintaining a positive dining atmosphere and supporting the restaurant's reputation for excellence.
Education
High School Diploma -
West Mesquite High School
2500 Memorial Blvd, Mesquite, TX 7514905-2023
Skills
- Organization
- Exceptional communication
- Team collaboration
- Exceptional customer service
- Adaptability and flexibility
- Conflict de-escalation
- Register operation
- Time management
Timeline
Restaurant Server
IHOP
06.2023 - 03.2025
Restaurant Hostess
IHOP
06.2023 - 03.2025
High School Diploma -
West Mesquite High School
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