Joeliene Schutte
Aguila
Summary
Versatile and compassionate Medical Assistant with a track record of enhancing patient care and support at Mango Medical. Demonstrated expertise in HIPAA compliance and exceptional customer service, leading to increased patient satisfaction. Skilled in EMR/EHR systems and fostering trust through effective communication, contributing to a streamlined clinical environment.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Mango Medical
10.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant /Front Office Manager
Waimea Primary Care
01.2022 - 07.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Medical Assistant
Mango Medical
03.2019 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Retail Merchandiser /Small Business Owner
J&G Specialties LLC
07.2013 - 03.2019
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
Licensed Family Childcare Provider
Aunty Joe's Child Care
01.2001 - 07.2013
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Developed age-appropriate curriculum that stimulated curiosity, encouraged creativity, and fostered a love for learning among the children.
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Created an inclusive atmosphere by respecting cultural diversity and addressing specific needs pertaining to language barriers or special considerations among children under care.
- Implemented creative learning activities, addressing various learning styles and enhancing children''s overall growth and development.
- Promoted social, emotional, cognitive, and physical development in children with diverse activities tailored to individual needs.
- Ensured a safe and nurturing environment for children through adhering to licensing requirements and implementing safety protocols.
Education
Certificate of Technical Studies - Certificate of Certified Nurse Assistant
Island CPR
Kailua-Kona, HI06-2018
High School Diploma -
Konawaena Highschool
Kealakekua, HI 06-1993
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- CPR
- Immunization administration
- Specimens collection and processing
Timeline
Medical Assistant
Mango Medical
10.2024 - Current
Medical Assistant /Front Office Manager
Waimea Primary Care
01.2022 - 07.2024
Medical Assistant
Mango Medical
03.2019 - 01.2022
Retail Merchandiser /Small Business Owner
J&G Specialties LLC
07.2013 - 03.2019
Licensed Family Childcare Provider
Aunty Joe's Child Care
01.2001 - 07.2013
Certificate of Technical Studies - Certificate of Certified Nurse Assistant
Island CPR
High School Diploma -
Konawaena Highschool
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