Joeliz Vera
Plantation,FL
Summary
Dedicated professional with strong organizational skills in reception management and customer service. Committed to maintaining confidentiality while enhancing office efficiency and ensuring a positive experience for all visitors.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Jackson North Medical Center
North Miami Beach, FL
09.2021 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Oversaw inventory management, ensuring adequate supplies for daily operations without shortages.
- Developed and maintained filing systems to ensure accuracy and confidentiality of patient records.
- Led initiatives to improve patient satisfaction scores through enhanced customer service practices.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Increased office security by updating visitor check-in procedures and protocols.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
- Improved data management practices, safeguarding confidential information more effectively.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented electronic health record management to streamline patient information retrieval.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Facilitated communication between departments, improving overall organizational efficiency.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Administrative Assistant
Jackson Memorial Hospital
Miami, FL
04.2017 - 09.2021
- Coordinated scheduling for medical staff and patient appointments, enhancing operational efficiency.
- Managed electronic filing system, ensuring accurate and timely record-keeping of patient information.
- Assisted in preparing departmental reports, contributing to informed decision-making processes.
- Developed and maintained strong relationships with patients through effective communication and support services.
- Streamlined office procedures, reducing processing time for administrative tasks by implementing best practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Science - Psychology
Saint Thomas University
North Miami Beach, FL09-2026
Skills
- Reception management
- Scheduling appointments
- Complex Problem-solving
- Customer service
- Administration and operations
- Customer service management
- Database maintenance
- Task prioritization
- Professionalism
- Record keeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Timeline
Receptionist Administrator
Jackson North Medical Center
09.2021 - Current
Administrative Assistant
Jackson Memorial Hospital
04.2017 - 09.2021
Bachelor of Science - Psychology
Saint Thomas University