Joell Brown

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.

• Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
• Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
• Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
• Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.

Help clients analyze qualifications of retirement plans.

Answered and redirected incoming calls.

Gave excellent customer service on every call.

• Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
• Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.

Scheduled appointments, made reminder calls was the first contact person

• Provided a nurturing, safe and loving family environment.
• Provided basic needs food, shelter, clothing and transportation for school and appointments for the live in foster children.
• Skilled at working independently and collaboratively in a team .
• Provided Respite Care for other Foster Parents and agencies.