Joell Gandy
Dallas,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Sephora Beauty Advisor
JCPenney
Westland, Michigan
07.2021 - 12.2024
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Provided customers with product advice and recommendations based on their individual needs.
- Managed inventory levels by monitoring stock levels regularly.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Trained employees on additional job positions to maintain coverage of roles.
Stylist Sales Associate
Windsor Fashions
Westland, Michigan
04.2022 - 10.2023
- Monitored stock levels and reordered items as necessary to prevent shortages.
- Provided personalized shopping experiences, building strong customer relationships.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged in ongoing training and development to enhance styling expertise and product knowledge.
- Created an inviting atmosphere through attentive service, friendly attitude, knowledge of products, fashion trends.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
- Maintained records related to sales for store management.
Skills
- Sales proficiency
- Upselling and cross selling
- Retail experience
- Aesthetic sense
- Beauty product demonstration
- Loyalty program management
- Conflict resolution
- Attention to detail
- Brand awareness
- Customer engagement
- Inventory control
- Merchandise restocking
Timeline
Stylist Sales Associate
Windsor Fashions
04.2022 - 10.2023
Sephora Beauty Advisor
JCPenney
07.2021 - 12.2024