Joelle Hotaling
6 School Rd.,NY
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
18
18
years of professional experience
Work History
Director of Operations
Bunker Ventures
10.2022 - Current
- Promoted to oversee full multi-unit operations: Entrusted with leading the company’s strategic and operational goals as it scaled.
- Strategic Partnership: Collaborate closely with the CEO on long-term strategies to align business operations with the company’s vision and objectives.
- Technology Integration: Spearheaded initiatives to improve operational efficiency, including the deployment of advanced POS systems, scheduling software, and CRM tools.
- Operational Leadership: Provide oversight for all seven locations, focusing on consistency in service quality, operational standards, and team performance.
Multi-Unit Manager
Bunker Ventures
10.2021 - 10.2022
- Leadership Development: Managed and mentored leadership teams across multiple locations, fostering a collaborative and results-driven work environment.
- Operational Consistency: Ensured that all sites adhered to company standards and goals, promoting unity and efficiency across teams.
- Growth Management: Adapted to and managed the complexities of overseeing multiple locations, streamlining processes to support expansion.
- Employee Retention: Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
General Manager
Bunker Ventures
07.2019 - 10.2021
- Business Foundations: Initiated and managed all aspects of business operations, including store design, brand identity, inventory and menu planning.
- Talent Development: Handled recruitment and training for new hires, ensuring team readiness and alignment with company culture and standards.
- Brand Development: Played a foundational role in shaping the brand’s identity and offerings, setting a strong foundation for future growth.
Gallery Director
105 Railroad Fine Art
02.2010 - 07.2019
- Operations Management: Managed daily operations of the gallery, including staffing, budgeting, inventory management, and event coordination.
- Business Development: Created marketing strategies to increase sales and customer base and maintained gallery social media communication forums.
- Planning and Execution: Negotiated favorable contracts with artists to ensure mutually beneficial agreements that contributed to overall success of the gallery.
Adjunct Professor-Art
University at Albany
08.2007 - 05.2009
- Skill Development: Taught Drawing courses, providing instruction to up to 120 undergraduate students. Developed curriculum standards, lesson plans and syllabi.
- Mentorship and Coaching: Boosted class participation rates by fostering a positive and collaborative learning environment through lectures demonstrations and critiques.
- Progress Evaluation: Graded assignments, and projects to provide students with timely academic progress information and feedback.
Education
Master of Arts - Fine Arts
University At Albany
Albany, NY01-2009
Bachelor of Arts - Fine Arts
Savannah College of Art And Design
Savannah, GA01-2004
Skills
- Operations management
- Strategic planning and execution
- Process improvement
- Leadership training
- Retail build outs
- Financial controls implementation
- Decision-making
- Staff training/development
- Business development and planning
- CRM software proficiency
Timeline
Director of Operations
Bunker Ventures
10.2022 - Current
Multi-Unit Manager
Bunker Ventures
10.2021 - 10.2022
General Manager
Bunker Ventures
07.2019 - 10.2021
Gallery Director
105 Railroad Fine Art
02.2010 - 07.2019
Adjunct Professor-Art
University at Albany
08.2007 - 05.2009
Master of Arts - Fine Arts
University At Albany
Bachelor of Arts - Fine Arts
Savannah College of Art And Design
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