Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joelle Liwag

Riverview

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Frontline Member Associate

Sam's Club
03.2025 - 07.2025
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Cashier

Burlington
01.2025 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Volunteer

Petsmart, Rescue Pets of Florida, Inc.
08.2024 - 05.2025
  • Supported engaging and smooth-running adoption events by planning and organizing set up.
  • Maintained lofty standards of cleanliness and hygiene per company policies.
  • Uphold clean, neat, and operational kennels and playrooms to serve pet program needs.

Event & Market Vendor

FBLA Fundraising @Sumner
08.2024 - Current
  • Set up and organized visually appealing vending tables for students, promote products to encourage sales, raised $300+ for community projects.

Education

High School -

Jule F Sumner High School
Riverview, FL
05.2025

Skills

  • Flexible Schedule
  • Organizational
  • Customer service
  • Consumer assistance
  • Cash register operation
  • Hospitality and accommodation
  • Effective product sales strategies

Certification

ESB: Entrepreneurship and Small Business v.2.1

Languages

English
Native or Bilingual
tagalog
Professional Working

Timeline

Frontline Member Associate

Sam's Club
03.2025 - 07.2025

Cashier

Burlington
01.2025 - 03.2025

Volunteer

Petsmart, Rescue Pets of Florida, Inc.
08.2024 - 05.2025

Event & Market Vendor

FBLA Fundraising @Sumner
08.2024 - Current

High School -

Jule F Sumner High School

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