Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joelle Morris

Douglassville,Pennsylvania

Summary

Dedicated Customer Service Representative with a strong record of exceeding customer expectations. Known for receiving numerous compliments from satisfied customers. Consistently achieves sales and service targets while maintaining high-quality standards. Expertise includes in-depth knowledge of customer service protocols and best practices.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Service Electric Cablevision
01.2016 - 09.2024
  • Utilized various software programs such as ACSR systems, order management tools, and communication platforms
  • Assisted customers in navigating the company website or application during support interactions
  • Processed orders, prepared correspondences, and completed required documentation
  • Trained new Customer Service Representatives on company processes with professionalism and empathy
  • Maintained a high level of knowledge regarding current promotions, discounts, or special offers available.

Customer Service Cashier

Lowe's Home Improvement
02.2012 - 12.2015
  • Operated POS systems using hand-held scanners, theft-detection devices, and optical readers
  • Tidied retail floor area, organizing shelves and racks
  • Informed customers of promotions and special offers to increase sales.

Customer Service Cashier

Giant Food Stores
02.2010 - 02.2012
  • Answered customer questions regarding products and services, company policies, and pricing
  • Operated POS systems using hand-held scanners, theft-detection devices, and optical readers
  • Recommended items or alternative choices for out-of-stock products.

Education

Associate of Science in Finance -

Southern New Hampshire University (Online)
Manchester, NH
01.2026

High School Diploma -

Pottstown Senior High School
Pottstown, PA
06.2008

Skills

  • Active Listener
  • Customer Service
  • Problem-solving abilities
  • Technical Support
  • Complaint resolution
  • Microsoft Office Suite
  • Customer Relations

References

References available upon request.

Timeline

Customer Service Representative

Service Electric Cablevision
01.2016 - 09.2024

Customer Service Cashier

Lowe's Home Improvement
02.2012 - 12.2015

Customer Service Cashier

Giant Food Stores
02.2010 - 02.2012

Associate of Science in Finance -

Southern New Hampshire University (Online)

High School Diploma -

Pottstown Senior High School

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Joelle Morris