Joelle Nicosia
Tonawanda ,NY
Summary
Dynamic Office Manager with a proven track record at Beautiq Inc, excelling in customer service and claims processing. Skilled in data entry and relationship building, I effectively resolved complex issues, enhancing customer loyalty and streamlining operations. Committed to fostering teamwork and professionalism, I trained and mentored staff to achieve organizational goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Office Manager
Beautiq Inc
11.2016 - Current
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Followed up with customers on unresolved issues.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Team Lead
Classifieds Plus
01.2006 - 12.2011
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Representative
Capellosalon
06.2013 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Claims Processor
GEICO
Amherst, NY
08.2011 - 08.2013
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Followed up with customers on unresolved issues.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Education
General - General
Williamsville North Highschool
Williamsville, NY06.2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Clerical support
- Relationship building
- Mail handling
- Inventory control
- Staff management
- Training and coaching
Timeline
Office Manager
Beautiq Inc
11.2016 - Current
Customer Service Representative
Capellosalon
06.2013 - 07.2015
Claims Processor
GEICO
08.2011 - 08.2013
Team Lead
Classifieds Plus
01.2006 - 12.2011
General - General
Williamsville North Highschool