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Joelle Wilson
Austin,TX
Summary
Results-driven House Manager with expertise in household management, event coordination, and client care. Proven ability to enhance operational efficiency and elevate customer satisfaction through effective problem-solving and staff training.
Overview
12
12
years of professional experience
Work History
House Manager
Self
Austin
11.2019 - Current
- Managed daily household operations and ensured smooth functioning of home activities.
- Coordinated schedules for family members and organized appointments effectively.
- Planned and prepared meals based on dietary preferences and nutritional guidelines.
- Organized events and gatherings, handling logistics from planning to execution.
- Maintained inventory of supplies, ensuring timely restocking of essential items.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
Client Care Coordinator
Compass
Austin
03.2023 - 10.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Participated in cross-functional projects aimed at enhancing overall client experience.
- Documented client interactions accurately in the database system.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with marketing team on campaigns targeting existing customers.
Assistant Store Manager
Lululemon Athletica
Austin
05.2014 - 05.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new staff on company policies and customer service standards.
- Led team meetings to communicate goals and foster collaboration among staff.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored sales trends and provided feedback for strategic planning initiatives.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supported loss prevention efforts through compliance with safety policies.
Education
Bachelor of Science - Fashion Marketing
University of Central Oklahoma
Edmond, OK12-2010
Skills
- Household management
- Meal planning
- Menu planning
- Event planning
- Event coordination
- Inventory management
- Supply procurement
- Client record management
- Customer engagement
- Staff training
- Team building
- Problem solving
- Family activity planning
Timeline
Client Care Coordinator
Compass
03.2023 - 10.2024
House Manager
Self
11.2019 - Current
Assistant Store Manager
Lululemon Athletica
05.2014 - 05.2020
Bachelor of Science - Fashion Marketing
University of Central Oklahoma