Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Joelle M. DeBono
Open To Work

Joelle M. DeBono

Business Executive
San Mateo,CA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Fulfillment Operations ManagerOperations Manager, Distribution CenterDirector of OperationsHuman Resources Business PartnerPeople Manager

Work Type

Full Time

Location Preference

HybridRemote
Location: San Francisco, CASan Mateo, CA
Open to relocation: No

Salary Range

150000/yr - 200000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time off401k matchStock Options / Equity / Profit Sharing

Summary

Highly effective business executive with a strong history of achieving results through process improvement and team development. Experienced in warehouse operations, managing inventory and implementing technologies that boost productivity and minimize operational discrepancies. Skilled in aligning strategic initiatives with organizational growth objectives and developing talent across all levels.

Overview

25
25
years of professional experience

Work History

Director, Fulfillment Operations

The RealReal
Phoenix
04.2022 - 04.2026
  • Developed operational strategy for domestic and international fulfillment and reverse logistics, aligning resources to meet organizational goals.
  • Led large-scale fulfillment operations prioritizing efficiency, quality, and continuous improvement.
  • Managed cross-functional teams to streamline workflows, reducing bottlenecks and enhancing overall efficiency.
  • Oversaw inventory management systems to optimize product sourcing and availability.
  • Implemented technologies that streamlined processes, achieving measurable improvements in productivity.
  • Built high-performing teams through effective leadership, coaching, and accountability.
  • Collaborated with senior leadership to establish long-term objectives for organizational growth.
  • Developed policies ensuring compliance with corporate standards and applicable regulations.

Associate Director, Fulfillment

The RealReal
Brisbane
02.2021 - 04.2022

Senior Fulfillment Operations Manager

The RealReal
Brisbane
05.2017 - 02.2021

Operations Manager, Distribution Center

Crate & Barrel
Tracy
07.2001 - 03.2017
  • Successfully relocated and staffed a distribution center expansion from 300K to 800K sq. ft., increasing inventory by $14M, adding 70+ headcount and an additional shift.
  • Managed 800K sq. ft. distribution center with 125 FTEs, enhancing workforce efficiency through strategic staffing.
  • Partnered in opening 20+ retail stores including Canadian and international franchise locations.
  • Oversaw shipping, receiving, reverse logistics, and domestic/international fulfillment operations, ensuring timely delivery and service excellence.
  • Streamlined processes to improve productivity and reduce daily operating expenses.
  • Reduced inventory discrepancy from 1.74% to 1.07% through cycle counting and quality checks.
  • Reduced eCommerce damage ship rate by 30% by implementing QA inspections on 7% of shipped packages per shift.
  • Analyzed customer feedback data to identify service trends, informing improvements to enhance customer satisfaction.
  • Served on the corporate safety committee ensuring OSHA and corporate compliance.
  • Managed associate relations, coaching, training, and performance management to foster a positive work environment.

Education

Associate of Arts - General Studies and Humanities

Skyline College
San Bruno, CA

Skills

  • Operational/E-commerce strategy
  • Inventory management
  • Technology implementation
  • Data analysis
  • Operational reporting
  • Process improvement
  • Change management
  • Stakeholder engagement
  • Cross-functional collaboration
  • Team leadership/Staff management
  • Performance coaching
  • Workforce planning
  • Task delegation
  • People & time management
  • Customer focus
  • Issue resolution
  • Decision making
  • Team development
  • Effective communication
  • Written communication
  • Relationship building
  • Employee development

Personal Information

Title: Business Executive

Timeline

Director, Fulfillment Operations

The RealReal
04.2022 - 04.2026

Associate Director, Fulfillment

The RealReal
02.2021 - 04.2022

Senior Fulfillment Operations Manager

The RealReal
05.2017 - 02.2021

Operations Manager, Distribution Center

Crate & Barrel
07.2001 - 03.2017

Associate of Arts - General Studies and Humanities

Skyline College

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Joelle M. DeBonoBusiness Executive