Joellen Luedke
Kaukauna,WI
Summary
Diligent administrative support with solid background in coordinating administrative tasks and supporting executive teams. Managed office operations efficiently and facilitated successful project completions. Demonstrated organizational skills and proficiency in communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Lead Outpatient Administrative Coordinator
Rawhide Youth Services
10.2023 - Current
- Work closely with other supervisors to keep up productivity
- Answer telephones and assist with billing questions and taking payments
- Create claim batches to send to clearing house
- Process through claims with correct modifiers, place of service and CPT codes
- Working with general ledger for client account balances
- Process payments for clients and insurances
- Work with clinicians through the credentialing process with insurance companies
Billing and Credentialing Coordinator
Rawhide Youth Services
07.2021 - Current
- Greet and assist clients as they come in for appointments
- Answer telephones, assist when possible and transfer if necessary
- Communicate with clinicians, scan in documents and keep files up to date
- Created a process for credentialing new clinicians and keeping existing licensee updated
- Coordinated efforts in order to accept additional insurance providers
- Created and led a project with our third-party billing company to recover lost revenue
- Facilitated audit of patient records
Patient Access Registrar
ThedaCare Regional Medical Center
03.2020 - 07.2021
- Register patients to be seen in the Emergency Department, Outpatient and Surgical areas
- Manage patient’s family members in trauma situations
- Enter patient demographic and insurance information
- Set up Work Comp, Third Party Liability, and other guarantor accounts
- Answer telephones
- Collect copays and estimates during outpatient check in and emergency room visit
- Work various work ques including errors, denials and claim edits
Coding and Billing Specialist
The Chiropractic Advantage
10.2016 - 03.2020
- Compiled records for attorneys, used in personal injury and workers compensation cases
- Enter EOB’s into the system, send out patient statements, and address insurance denials
- Checked patients in and out at the front desk
- Assisted new patients with filling out paperwork
- Entered patient information in the Electronic Health Record system
- Scheduled patients
- Took payments and copays
Chiropractic Technician
The Chiropractic Advantage
10.2016 - 03.2020
- Carry chiropractic technician license and perform electric stimulation, ultrasound & traction tables
- Entered and verified patient's insurance information
- Checked patients in and out, taking payment when necessary
Head Cashier
Menards
02.2015 - 12.2016
- Coordinated store opening as 5 am cashier
- Managed customer returns and complains as service desk representative
- Managed and coordinated employee schedules and large money exchanges
IT Internship
Appleton Area School District
05.2014 - 09.2014
- Identified “bottlenecks” and implemented new and improved processes and policies
- Installed equipment and systems on time and on schedule
- Briefed new team members on procedures and project goals
Education
Medical Billing, Advanced Certificate -
Fox Valley Technical College
Appleton, WI12.2018
Medical Coding Specialist Technical Diploma -
Fox Valley Technical College
Appleton, WI11.2018
Health Information Technology Associate’s Degree -
Fox Valley Technical College
Appleton, WI12.2017
Skills
- Advanced training in Microsoft Word
- Advanced training in Excel
- Advanced training in PowerPoint
- Teamwork
- Independence
- Computer proficiency
- Learning new software
- Knowledge of HIPAA standards
- Attention to detail
- Willingness for ongoing training
- Willingness for learning
- Attention to Detail
- Data Entry
- File Organization
- Team Collaboration
- Document Management
- Microsoft Excel
- Project Support
Timeline
Lead Outpatient Administrative Coordinator
Rawhide Youth Services
10.2023 - Current
Billing and Credentialing Coordinator
Rawhide Youth Services
07.2021 - Current
Patient Access Registrar
ThedaCare Regional Medical Center
03.2020 - 07.2021
Coding and Billing Specialist
The Chiropractic Advantage
10.2016 - 03.2020
Chiropractic Technician
The Chiropractic Advantage
10.2016 - 03.2020
Head Cashier
Menards
02.2015 - 12.2016
IT Internship
Appleton Area School District
05.2014 - 09.2014
Medical Coding Specialist Technical Diploma -
Fox Valley Technical College
Medical Billing, Advanced Certificate -
Fox Valley Technical College
Health Information Technology Associate’s Degree -
Fox Valley Technical College
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