JoEllen MacLeod
Binghamton,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
United Health Services Hospitals
Binghamton, NY
09.2019 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining a positive attitude and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Certified Medical Assistant
Binghamton Gastroenterology
Binghamton, NY
07.2014 - 09.2019
- Completed lab draws on patient in office.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with various office exams, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Education
Associate of Applied Science - Nursing
Tompkins-Cortland Community College
Dryden, NY05.2024
Associate of Applied Science - Medical Assisting
SUNY Broome Community College
Binghamton, NY05.2014
Associate of Science - Education in Individual Health Studies
SUNY Broome Community College
Binghamton, NY05.2012
Skills
- OSHA Compliance
- Meeting planning
- CPT Coding
- Office Coordination
- Cash Handling
- Patient Referral
- HIPAA Compliance
- Prescription Refills
- Scheduling Tests and Procedures
- Problem-Solving
- Data Entry
- Flexible Schedule
Quote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Office Assistant
United Health Services Hospitals
09.2019 - Current
Certified Medical Assistant
Binghamton Gastroenterology
07.2014 - 09.2019
Associate of Applied Science - Nursing
Tompkins-Cortland Community College
Associate of Applied Science - Medical Assisting
SUNY Broome Community College
Associate of Science - Education in Individual Health Studies
SUNY Broome Community College