Joel Leonardo Rodriguez Montiel
Server
Davenport,FL
Summary
Proven team player with a track record of enhancing customer satisfaction at Sofrito Latin Cafe through exceptional cleanliness and order-taking skills. Demonstrated ability to resolve complaints, ensuring a 20% increase in repeat patronage. Skilled in multitasking and maintaining high standards of service, contributing to team success and positive work environments.
Offering warm and friendly disposition ideal for fostering welcoming atmosphere in customer-centric environment, with strong desire to develop and grow. Brings willingness to learn critical aspects of food service, such as maintaining cleanliness and ensuring quick and accurate service. Ready to use and develop communication and teamwork skills.
Professional hospitality worker with strong background in front-of-house operations. Known for seamless team collaboration, ensuring high standards and achieving results. Adept at adapting to changing needs, providing exceptional customer service, and maintaining positive atmosphere. Skilled in communication, conflict resolution, and multitasking.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Sofrito Latin Cafe
11.2024 - Current
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Clerk
Hilton Hotels Corporation
01.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
Busser/Food Runner
Maya Grill (Palmas Restaurant Group)
10.2022 - 08.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
Education
Bachelor of Journalism - Audiovisual Production
06-2013
Skills
- Professionalism
- Analytical thinking
- Team leadership
- Problem-solving abilities
- Attention to detail
- Conflict resolution
- Upselling
- Organizational skills
- Greeting guests
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
FOH Team Member - Sofrito Latin Cafe
11.2024 - Current
Clerk - Hilton Hotels Corporation
01.2024 - Current
Busser/Food Runner - Maya Grill (Palmas Restaurant Group)
10.2022 - 08.2023
Universidad Rafael Belloso Chacin - Bachelor of Journalism, Audiovisual Production
Similar Profiles
Valentina ParraValentina Parra
Server at Sofrito Latin CafeServer at Sofrito Latin Cafe
Rosa GarciaRosa Garcia
Server at Latin Cafe 2000Server at Latin Cafe 2000
Nohely SanchezNohely Sanchez
Assistant Manager at Mi Apa Latin CafeAssistant Manager at Mi Apa Latin Cafe
Johayri FelixJohayri Felix
Sales Support Administrator at CenteneSales Support Administrator at Centene
Ashley CastroAshley Castro
Speech and Language Pathologist Assistant at Orange Tree StaffingSpeech and Language Pathologist Assistant at Orange Tree Staffing