Joe Loui Santana

• Supervised daily operations and cleanliness to ensure efficient workflow and customer satisfaction.
• Volunteered for extra shifts during holidays and other busy times to accommodate staffing shortages.
• Trained newly hired team members in selling techniques.
• Trained new team members on safety and service standards.
• Oversaw inventory levels, restocked products for optimal service in a timely manner.
• Resolved customer questions and complaints, ensuring proper customer experience
• Was a reliable point-of-contact for the owner when needed, effectively communicating any issues or successes from daily operations.
• Boosted sales with exceptional product knowledge.

• Operated MIG and TIG welding equipment to fabricate durable metal warehouse racks.
• Fabricated shop parts directly from blueprints.
• Read blueprints for precise layout.
• Collaborated with team members in a fast-paced production process and on improving efficiency.
• Ensured adherence to safety protocols, maintaining a safe workspace.
• Inspected welds and verified critical measurements to ensure compliance with specifications.

Basic Welding Program

• Awarded Certificate of Full Program Completion
• Awarded Welder Qualification Records
• Relevant Coursework: Passed SMAW 1-G, FCAW 1-4G, and GMAW 1-4G Qualification Tests
• Passed Miller Electric Open Book Specialized Courses

intro to metals, GTAW, Welding Aluminum, & Extra Course Material