Kiarra Rosario
LASVEGAS
Summary
Dedicated professional with a strong focus on customer satisfaction and problem-solving. Experienced in cash handling, training team members, and ensuring compliance with health regulations. Eager to contribute to a positive service environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Nielsen's Frozen Custard
Las Vegas, NV
06.2023 - Current
- Supervised daily operations, ensuring high-quality service and product consistency.
- Trained and mentored new team members on customer service standards and operational procedures.
- Monitored performance metrics, providing feedback for team development and improvement.
- Ensured compliance with health and safety regulations, promoting a safe work environment.
Team Member
Tropical Smoothie Cafe
Las Vegas, NV
08.2022 - 12.2022
- Resolved customer inquiries and concerns promptly, fostering a positive environment.
- Trained new team members on operational procedures and customer service standards.
- Supported promotional events by setting up displays and coordinating materials effectively.
- Monitored equipment functionality to ensure safety and compliance within the venue.
Team Member
AMC Theatres
Las Vegas, NV
06.2021 - 08.2022
- Collaborated with team members to efficiently manage busy service periods during peak hours.
- Assisted customers with ticket purchases and concessions, ensuring an enjoyable experience.
- Maintained cleanliness and organization of theater areas, enhancing guest satisfaction.
- Operated point-of-sale systems accurately for transactions and inventory management.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NVAssociate of Arts - Political Science And Government
College of Southern Nevada
Las Vegas, NV02.2028
Skills
- Positive demeanor
- POS system operation
- Team leadership
- Problem-solving
- Customer service focus
- Positive attitude
Timeline
Shift Leader
Nielsen's Frozen Custard
06.2023 - Current
Team Member
Tropical Smoothie Cafe
08.2022 - 12.2022
Team Member
AMC Theatres
06.2021 - 08.2022
High School Diploma -
Sierra Vista High School
Associate of Arts - Political Science And Government
College of Southern Nevada