Hannah Silva
OKLAHOMACITY,OK
Summary
Results-driven Shift Leader focused on quality assurance and issue resolution. Skilled in troubleshooting and supervising teams to develop effective action plans. Facilitates collaboration and presents solutions to management and stakeholders.
Overview
2
2
years of professional experience
Work History
Shift Leader
The surf bar
Midway City, OK
07.2024 - Current
- Supervised staff during busy shifts to ensure operational efficiency and high service standards.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on customer interaction techniques to enhance customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Coordinated shift schedules to maximize staff coverage and meet peak demand.
- Handled customer deposits and processed refunds accurately.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Implemented safety protocols to ensure a safe working environment.
- Maintained an organized work environment by delegating tasks to staff.
Education
Home Education
Spencer, OKSkills
- Shift leadership
- Employee training
- Customer service
- Complaint resolution
- Issue resolution
- Cash handling
- Inventory management
- Team leadership
- Daily workflows
- Policy and procedure enforcement
- Team building
- Motivational leadership
- Strategic thinking
- Professional appearance
- Positive demeanor
- Customer service focus
Accomplishments
- Graduated with honors
Timeline
Shift Leader
The surf bar
07.2024 - Current
Home Education