Joerene C. Lewis

• Supervised property staff, fostering a collaborative environment and enhancing team performance.
• Implemented budgeting processes, tracking expenses to maintain financial stability of properties.
• Enhanced tenant communication strategies, ensuring prompt responses to inquiries and concerns.
• Analyzed market trends, adjusting rental rates and policies to remain competitive in the market.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Coordinated with legal counsel to resolve tenant disputes.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
• Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Improved community engagement by organizing tenant appreciation events and feedback sessions.
• Coordinated with legal counsel to handle eviction processes smoothly and professionally.
• Streamlined rent collection processes, significantly reducing late payments.
• Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular inspections, identifying areas for improvement in property conditions and services.
• Managed property maintenance operations, ensuring timely repairs and tenant satisfaction.
• Generated professional networks by engaging in professional, industry and government organizations.

Key Accomplishments:

• Promoted to Property Manager within 6 months of starting at CMHA
• Received a proclamation in Nov 2023 for receiving a 100 on my audit conducted by HUD

• Managed property maintenance schedules, ensuring timely repairs and tenant satisfaction.
• Oversaw lease agreements, coordinating with tenants and property owners for compliance.
• Implemented efficient budgeting processes, optimizing operational costs across multiple properties.
• Developed strategic marketing plans to enhance property visibility and attract new tenants.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Communicated effectively with owners, residents, and on-site associates.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Kept properties in compliance with local, state, and federal regulations.
• Assisted in daily operational tasks to ensure smooth workflow and productivity.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

• Data Entry
• Provided excellent customer service
• De-escalated problematic customer concerns, while maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Set up and activated customer accounts.
• Answered inbound calls, chats and emails to facilitate customer service.

Key Accomplishments

• Top 11% in my skill
• Highest Quality Score for the month

• Handle resident complaints and expedite maintenance requests.
• Inspect properties regularly to identify deficiencies and schedule repairs.
• Collect monthly assessments, rental fees, deposits and payments.
• Update tenants and units information to keep current in housing database.
• Oversee and monitor preventative maintenance and energy management inspections and programs.
• Coordinate with maintenance and contractors to promote timely turnovers after move-outs.
• Develop and maintain strong working relationships with owners and tenants to minimize hassle for both parties.
• Negotiated lease agreements, optimizing terms for both tenants and property owners.
• Managed property maintenance operations, ensuring timely repairs and tenant satisfaction.
• Developed strategic marketing initiatives to attract new tenants and reduce vacancy rates.
• Conducted regular inspections, identifying areas for improvement in property conditions and services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Reviewed account and service histories to identify trends and resolve issues.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Helped customers open accounts, make deposits, update information and carry out range of routine actions.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.

Key Accomplishments

• Top 10% in my skill
• Top OSAT
• Customer Service Certificate
• Customer Service Award
• Selected a SME (subject matter expert)
• Chosen to assist the new hire classes

• Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
• Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
• Prepared and checked cashier register tills.
• Organized cash movements between offices and to or from banks.
• Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.

• Packed and bagged products according to customer preferences.
• Helped with purchases and signed customers up for rewards program.
• Processed sales, returns and exchanges using POS register system.
• Performed cash count-out at end of each shift and addressed all queries from customers.
• Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.

• Received and processed food orders
• Resolved issues between store and client
• Data Entry
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained strong call control and quickly worked through scripts to address problems.
• Key Accomplishment:
• Selected as managerial training candidate
• Acknowledged by the Director of Larosa's for outstanding customer service

• Managed all store operations during shift
• Ensured proper safekeeping of cash
• Mediated conflicts between staff members and/or staff and customers
• Adhered to company food, safety, quality and sanitation policies.
• Trained and mentored up to 3 new employees each quarter.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings in the safe
• Prepared and led food service training programs to teach staff various tasks.
• Key Accomplishments:
• Letter of Recognition for outstanding customer service
• Certificate of Leadership
• Certified Trainer