Laura Mitchell
Future Flight Attendant
CA
Summary
I’m a friendly, customer-focused professional who thrives in fast-paced environments. With experience in conflict resolution and staying calm under pressure, I’m passionate about making people feel safe and comfortable. I love connecting with others, solving problems on the fly, and ensuring every passenger has a positive experience. Ready to bring my energy, empathy, and dedication to the flight attendant role.
Overview
8
8
years of professional experience
Work History
Property Manager
CTL Management
01.2021 - Current
- Managed tenant safety by overseeing emergency procedures, ensuring everything was up to safety regulations.
- Delivered exceptional customer service by quickly resolving tenant issues and always aiming for customer satisfaction.
- Led emergency responses during incidents, staying calm under pressure and ensuring tenants felt safe and informed.
- Worked closely with maintenance and security teams to ensure smooth property operations and promptly address any concerns.
- Kept detailed records of all tenant interactions, complaints, and property issues, always focusing on attention to detail.
Customer Service Representative
PMD Lab and Xray
01.2017 - 01.2021
- Provided exceptional customer service by assisting patients with scheduling, answering questions, and ensuring they felt comfortable throughout the process.
- Managed sensitive patient information with care, following all privacy regulations to ensure confidentiality and security.
- Handled a high volume of incoming calls, multitasking effectively to address patient concerns and provide prompt solutions.
- Collaborated with medical staff to ensure seamless patient experiences, using strong teamwork and clear communication.
- Resolved patient complaints efficiently, applying problem-solving techniques and maintaining a calm, positive attitude under pressure.
Education
Certified Phlebtomist
EMT Associates
03-2020
BLS For Provider
American Blue Cross
03-2020
Skills
Bilingual- Fluent in English and Romani Gypsy
Timeline
Property Manager
CTL Management
01.2021 - Current
Customer Service Representative
PMD Lab and Xray
01.2017 - 01.2021
Certified Phlebtomist
EMT Associates
BLS For Provider
American Blue Cross
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