Joesph Traina
Steger,IL
Summary
Dynamic Service Manager with a proven track record at Target Truck Repair, excelling in team leadership and customer service. Skilled in diagnosing complex machinery issues and implementing process improvements, enhancing operational efficiency. Recognized for reliability and critical thinking, fostering a positive work environment while ensuring high-quality service delivery.
Overview
13
13
years of professional experience
Work History
Service Manager
AFS
Schererville, IN
03.2022 - 09.2024
- Supported team in daily operations, ensuring seamless service delivery.
- Assisted in maintaining high-quality customer interactions and satisfaction levels.
- Learned to operate key service management tools and systems effectively.
- Collaborated with staff to identify areas for process improvement and efficiency.
Heavy Equipment Technician & Engine Builder
J&M Forklift
Crete, IL
11.2014 - 03.2022
- Diagnosed and repaired mechanical issues on heavy equipment to ensure optimal performance and safety.
- Conducted routine maintenance and inspections to prevent equipment failures and reduce downtime.
- Collaborated with team members to troubleshoot complex machinery problems, improving response times.
- Utilized diagnostic tools and software to identify faults in hydraulic, electrical, and mechanical systems.
Service Manager
Target Truck Repair
Schererville, IN
11.2011 - 11.2014
- Developed understanding of service protocols and compliance standards.
- Contributed to team meetings by sharing insights on customer feedback trends.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
High School Diploma -
Rich East High School
Park Forest, IL06-1999
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Customer service
- Critical thinking
Timeline
Service Manager
AFS
03.2022 - 09.2024
Heavy Equipment Technician & Engine Builder
J&M Forklift
11.2014 - 03.2022
Service Manager
Target Truck Repair
11.2011 - 11.2014
High School Diploma -
Rich East High School